Asylum Seeker Resource Centre's logo

ICT Officer

Asylum Seeker Resource Centre

About the Asylum Seeker Resource Centre

Founded 20 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role

The ASRC is seeking an experienced, organised and intelligent ICT professional to join the new ASRC Dandenong Hub. The ICT Support Officer will be the first point of contact for all ICT related matters and will play a vital role in contributing to the smooth operations of the first-ever Refugee Resource Hub for people seeking asylum in South East Victoria, due to open in October 2021.

This is a critical role who will work closely with the ICT team in Footscray, and will be responsible for providing the following support:

  • a wide range of desktop, mobile and office equipment,
  • helpdesk service and training (MS Office, Google Workspace/Office365, MS Windows),
  • provide onsite and remote support for computer applications (Windows SOE and Cloud) and
  • local infrastructure (LAN/WLAN, telephony, printing, Internet and Server).

The role will best suit a highly motivated team player with excellent communication and strong problem-solving skills and someone who takes initiative and puts the needs of their colleagues first.

About You

The successful candidate will be a highly intelligent ICT professional with relevant education and training in an ICT qualification or a combination of relevant skills and work experience. The incumbent will also possess the following skills and expertise:

  • Sound technical knowledge of desktop hardware and both locally-installed and cloud software
  • Ability to identify technical issues, think laterally and apply analytical skills to develop appropriate options for resolution.
  • Strong customer service focus and experience in providing technical advice, support and assistance to staff and management on a range of ICT functions within the ITIL framework
  • Excellent time management with the ability to prioritise a variety of ICT tasks and project-based activities
  • Strong knowledge and experience with Windows Standard Operating Environments (SOE)
  • Ability to communicate effectively, both verbally and in writing, with a diverse group of customers on various ICT related matters

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia would also be advantageous.

See position description for more information.

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

  • Flexible Working Arrangements, including the ability to work remotely
  • Annual Leave Loading of 17.5%
  • Additional discretionary leave provisions including:
    • Bonus Paid Leave over the December-January Holiday Season
    • Paid Pandemic Leave
    • Leave due to Cultural or Religiously Significant Events
    • Aboriginal or Torres Strait Islander Leave
    • Leave for Staff Seeking Asylum
    • Gender Affirmation Leave
  • Free onsite car and bicycle parking
  • Salary packaging (up to $15,900 per year tax free)
  • Entertainment Packaging (up to $2,650 per year tax free)
  • Discounts via HR systems provider at grocery and retail outlets

Position Description

Please find the Position Description here to address the Selection Criteria.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.

How to apply

This job ad has now expired, and applications are no longer being accepted.
Asylum Seeker Resource Centre's logo

Email me more jobs like this.

Daily