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Cleaning Coordinator

Asylum Seeker Resource Centre

Founded 19 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role

The ASRC Cleaning Coordinator is responsible for coordinating the day-to-day operations of ASRC Cleaning – a social enterprise providing employment to people seeking asylum and offering professional, reliable cleaning services to a range of commercial and domestic clients.

Working closely with ASRC members, a passionate team of volunteers and the ASRC Cleaning Manager, the ASRC Cleaning Coordinator is the point of contact for customers, as well as a number of internal stakeholders. A lively, fast-paced and highly rewarding customer service and administration role, the Cleaning Coordinator facilitates the empowerment of cleaning employees by providing holistic support – through both effective operational coordination and maintaining strong communication channels.

By assisting the Program Manager to recruit, induct and onboard employees and volunteers, the Cleaning Coordinator is involved with all aspects of the operations of ASRC Cleaning, which – as an integral social enterprise of the organisation – continues to expand and support the ASRC and its broader work.

About You

As a person who is passionate about delivering exceptional customer service while supporting a group of individuals from culturally and linguistically diverse backgrounds, you will rely on your enthusiasm, patience and attention to detail to achieve the requirements of this role.

Your understanding of the social enterprise business model and strong communication skills will bolster your ability to guide and inform cleaning employees and volunteers, and allow you to assist cleaning customers with their enquiries.

In addition to your exceptional time management abilities and demonstrated skills in basic accounting and financial reconciliation, the successful candidate will possess:

  • Experience in a fast-paced customer service role involving operational and administrative coordination
  • Demonstrated ability to work with individuals from diverse cultural and linguistic backgrounds
  • The ability to multitask and remain calm under pressure
  • Strong communication and cross-cultural communication skills
  • Experience in building, managing and working within a highly effective team
  • Experience in rostering, scheduling and team management
  • Strong aptitude for customer care and the retention of customer loyalty

Experience in supervising volunteers is highly desirable, and a demonstrated understanding of the issues affecting people seeking asylum would be looked upon favourably.

Employee Benefits

Be a part of the largest human rights organisation, in Australia, for refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

  • The ASRC offers Flexible Working Arrangements, including the ability to work remotely
  • Generous Leave (annual Leave Loading of 17.5%)
  • Additional discretionary leave provisions including:
    • Bonus Paid Leave over the December-January Holiday Season
    • Paid Pandemic Leave
    • Leave due to Cultural or Religiously Significant Events
    • Aboriginal or Torres Strait Islander Leave
    • Leave for Staff Seeking Asylum
    • Gender Affirmation Leave
  • Free onsite parking
  • Salary packaging (up to $15,900 per year tax free)
  • Entertainment Packaging (up to $2,650 per year tax free)
  • Discounts via HR systems provider at grocery and retail outlets
  • 100 metres from Footscray station and buses

Position Description

Please find the Position Description here to address the Selection Criteria.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.

How to apply

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