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Casework Coordinator

Asylum Seeker Resource Centre

About Us

The Asylum Seeker Resource Centre (ASRC) is a leading advocacy organisation for people seeking asylum. We are a value-driven organisation that strives to be part of a movement that helps people seeking asylum by providing direct services such as assistance with accommodation, food provisions, casework and legal services. We campaign and lobby with our sector to drive law reform and policy change.

About The Role

The Casework Coordinator position primarily provides Casework and program coordination within the Client Services Program. This includes supervising volunteers, duty work and crisis support and actively working cases for clients with medium to high needs. The Casework Coordinator also provides support as required to other Client Services staff in the delivery of the overall Humanitarian Services stream.

About You

As an experienced and highly organised program coordinator with a strong background in overseeing complex case management, you will possess the following skills and attributes:

  • Relevant qualification in Social Work or a related professional discipline
  • Experience in providing casework and support services to people seeking asylum or clients with complex needs
  • Demonstrated experience undertaking intake, assessment and triaging client needs in a busy work environment
  • Experience in problem analysis and identifying practice trends
  • Ability to undertake risk assessments and experience in providing a crisis response to clients
  • Experience in volunteer management, including training, supervision and on-going support
  • High level skills and understanding of working with culturally diverse populations and commitment to Cultural Inclusive practice

Employee Benefits

Be a part of the largest human rights organisation for refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

  • The ASRC offers Flexible Working Arrangements, including the ability to work remotely
  • Generous Leave (annual Leave Loading of 17.5%)
  • Additional discretionary leave provisions including:
    • Bonus Paid Leave over the December-January Holiday Season
    • Paid Pandemic Leave
    • Leave due to Cultural or Religiously Significant Events
    • Aboriginal or Torres Strait Islander Leave
    • Leave for Staff Seeking Asylum
    • Gender Affirmation Leave
  • Free onsite parking
  • Salary packaging (up to $15,900 per year tax free)
  • Entertainment Packaging (up to $2,650 per year tax free)
  • Discounts via HR systems provider at grocery and retail outlets
  • 100 metres from Footscray station and buses

Position Description

Please find the Position Description here to address the Selection Criteria.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.

How to apply

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