- Job posted on: 29th Jul 2021
- Applications close:
Founded 19 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.
We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.
The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.
The ASRC is seeking a highly intelligent and experienced Salesforce Application Support Analyst to work as part of a dedicated team. This role will capitalise on the full features and benefits of the system based on the various internal user group needs. This includes, but is not limited to, workflow automation across key on-platform applications, data management, integration (including fundraising, general giving and appeals) and reporting as required by programs.
Using exceptional technical and interpersonal skills, the role will be required to interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This role will serve as the "go to" for key internal stakeholders, promote adoption, keep current on new releases and AppExchange solutions, provide training and advisory as well as project management support.
Support for other ASRC databases will form a smaller component of the role. All support is provided in line with service-level agreements.
As an experienced IT application support analyst, you will possess the following skills and attributes:
Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:
Please find the Position Description here to address the Selection Criteria: asrc.org.au/pd-application-support-analyst-salesforce-docx-1
Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.
All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.