•  VHC and RAS
• Join our vibrant Aspire4Life team, based at our new Coolangatta office
• Work across Veterans Home Care and Regional Assessment Services
• Fantastic employee benefits, including non-for profit salary packaging

We have an exciting opportunity for an Assessor to join our Aspire4Life team on a full time basis as a Multi Program Assessor. This is an office-based role which will see you support the daily assessment and coordination or operations for our Aspire4Life programs. You will work between the Veterans Home Care program (VHC), and Regional Assessment Service (RAS), undertaking over the phone, and face to face assessment, underpinned by a wellness approach to enable clients to continue to live independently in the community of their choice.

Your day to day will see you undertake screening and assessment in accordance with the relevant programs, ensuring a holistic approach focusing on the client strengths and abilities in order to maximise benefits, and optimise health outcomes. We are seeking someone with an exceptional telephone etiquette and extraordinary customer service skills to provide exemplary service delivery to both internal and external customers. We are looking for someone who will approach each engagement in an empathetic, friendly, and patient manner - building rapport, trust and ensuring a positive and professional manner.

Your typical day will see you:

• Undertake over the phone assessments under the VHC program as scheduled to ensure assessment activity timeframes, including response times are compliant with operational requirements
• Complete support plan reviews and initiate linking support activities as identified
• In consultation with the client, utilise the recommendations generated in the (VHC View) or (NSAF) to develop an individualised Support plan promoting independent living as practicable and self-reliant as possible

We need you to have/be:

• Relevant qualifications and/or 3 years’ experience working in Health and/or Aged Care environment
• Demonstrated experience in aged care assessments and service coordination
• High level computer literacy, including proficiency with MS Office programs particularly Outlook, Word and Excel
• Well-developed communication skills, the ability to work independently, and be resilient in an ever-changing environment
• Unrestricted Australian Driver’s Licence

The Benefits:

Aspire4Life offers some fantastic employee benefits, including Salary Packaging (up to the value of $15,900 per annum) and up to $2650 per annum on meal and entertainment packaging. You can take advantage of discounted gym access. discounts on health insurance, EAP access + much more!

This is a fixed term role until 30/06/2022 (with the possibility of renewal based on funding), which offers an exciting opportunity to receive training within the Regional Assessment Service.

About us:

To hear more about what makes Aspire4Life different, see what some of our friendly team have to say, visit our website.

We want our team to be made up of people from all walks of life. Aspire4Life would not be where we are today without the unique make up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence.

Aspire4Life is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact [email protected] using the subject line: Assessor enquiry via EthicalJobs.

Aspire4Life acknowledges and pays respect to the Traditional Custodians of this land on which we work.

When successful, you will be required to undertake a national police check, and provide evidence of your right to work in Australia.

If this sounds like your next exciting opportunity, Apply Now!

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Brigitte on 0419 917 295, quoting Ref No. 981488.

Position Description.