• Leading disability organisation
• Salary Packaging
• Permanent Full Time
• 1 x Supported Living Manager - Brisbane (Toowong Base)

Welcome to Aruma!

We might have a new name, but we're not the new kids on the block. You once knew us as House with No Steps and The Tipping Foundation - two great organisations, with over 100 years of combined experience, who came together in 2018. Yes, we're a disability service provider, but we're also so much more. We're the trusted partner of over 5000 people with a disability throughout the east coast of Australia. Aruma is leading the new age, the new world of disability support - the NDIS world. Aruma puts our customers first. And to do this we need you - staff who are brave, bold, and who dare to think differently. So, if you want to stand out and have a fulfilling career, then join us today!

We are currently seeking an inspiring and innovative Supported Living Manager to manage a cluster of Supported Living Services. Reporting to the Area Manager, you will be a change champion leading a team of Support Workers to success.

You will ensure our customer outcomes are maximised, organisational and individual risk is reduced and that Aruma's values are upheld.

What success looks like…

• Ensure person centred, quality outcomes for customers and their families
• Minimise risks to customers and employees and ensure safe working environments
• Meet budgets including labour targets and minimise vacancies
• Lead and develop capable and dedicated teams, committed to excellent practice
• Ensure services adhere to regulatory and legislative requirements
• Ensure services run effectively, efficiently and sustainably

A day in the life of a Supported Living Manager…

• Ensure person-centred, quality outcomes for customers and their families and role model to Support Workers how outcomes can be optimised
• Ensure customer information and plan data is recorded correctly in CIMS and notes are completely accurately
• Recommend and implement changes to customer protocols that better support customer outcomes
• Lead service meetings on a regular basis
• Ensure supported living sites are maintained in accordance with tenancy agreements
• Facilitate NDIS pre-planning with customers
• Review NDIS plans annually, or more frequently if appropriate
• Ensure NDIS plans are implemented and customer outcomes are achieved
• Lead and manage teams to achieve service and organisational goals
• Develop a high performance culture, committed to quality and outstanding customer service
• Coach staff to demonstrate good practice, working closely with Practice & Learning Advisor
• Ensure risk assessment, mitigation and quality improvement practices are implemented
• Prepare master rosters, in consultation with Schedulers, ensuring they meet service/customer needs and budgets
• Ensure appropriate NDIS Billing is completed accurately and on time
• Oversee site contracts, lease management, vehicle maintenance, service accounting
• Develop strong relationships with customers and their families, carers and advocates, members of the community, other service providers, funding bodies, government agencies, auditors and practitioners

Skills and Experience which will make you stand out

Must have…

• A minimum five years working in disability services or a similar environment
• A relevant tertiary qualification in Individual Support or related field and/or equivalent experience
• Comprehensive knowledge of human rights based approaches and person-centred principles and approaches, including positive behaviour support and active support
• Ability to coach, mentor and develop teams
• Well-developed written, verbal and listening skills
• Capacity to implement change and identify opportunities for innovation
• Solid financial management capability (P&L's, rosters, budgets, multiple cost centres)
• Confidence and capability in using systems and technology
• Strong administrative skills: time management, coordination of tasks, efficient work practices
• Ability to plan and schedule own work independently, monitor progress against work plans and outcomes

Nice to have…

• Experience working with customers who have high medical needs with aged care

To learn more about the role: Success Profile

Be part of this dedicated, collaborative team and make a difference! We offer the benefits of flexibility, a competitive salary, the option of salary packaging of up to $15,990 and career development opportunities. Apply now.

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