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Support Coordinator - Central Coast

  • Central Coast NSW
  • Full-Time

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They're bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they're serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.
When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar much higher.

The Support Coordinator role is instrumental in assisting our customers to understand their NDIS Plan, assisting them to establish the supports in their plan and develop capacity over time to coordinate and manage their own supports.

A day in the life of a Support Coordinator:

  • Action referrals in a timely manner
  • Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
    • Resolve problems or issues that arise
    • Understand their responsibilities under Service Agreements
    • Change or end a service agreement
    • Be the key contact for service issues, complaints, major changes and plan reviews
  • Assist participants to prepare for their plan review by supporting them to:
    • Assess whether they achieved their goals and got value for money for their plan
    • Identify solutions to problems experienced in implementing the plan

Must haves:

  • A commitment to Aruma's Code of Conduct
  • Excellent interpersonal and active listening skills
  • Excellent written and verbal communication skills
  • Ability to adapt communication style to meet people's needs
  • Able to resolve conflict
  • High level of numeracy and literacy
  • Strong administrative skills; time management, coordination of tasks, efficient work practices
  • Excellent computer literacy and confidence and capability in using systems and technology
  • Ability to work with minimal supervision
  • Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/carers
  • Experience in supporting adults and children working with NDIA and Child safety
  • Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system

Be a part of our dedicated, collaborative team on the Central Coast (Wyoming). We offer career development opportunities, the benefits of a competitive salary and salary packaging.

So, who is Aruma? ... We're glad you asked!

Aruma is a new name in disability services, but we're definitely not the new kids on the block. You might remember us as House with No Steps and The Tipping Foundation, two great organisations, with over 100 years of combined experience, who came together in 2018. Find out more about us at www.aruma.com.au
Our success depends on YOU. We'd love to hear your story.

To be part of the Aruma journey, click Apply Now to submit your CV and a cover letter addressing the selection criteria.

Shortlisted candidates will be required to undergo pre-employment and criminal history probity checks.

How to apply

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