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Support Coordinator - Armidale / Tamworth

Aruma
  • Armidale or Tamworth NSW
  • Part-Time
  • 25 hours per week

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They're bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they're serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.

About the Role

The Support Coordinator role is instrumental in assisting our customers to understand their NDIS Plan, assisting them to establish the supports in their plan and develop capacity over time to coordinate and manage their own supports.

As a Support Coordinator, you are responsible for providing a high standard customer experience, connecting customers with local supports and helping them to get the most from their NDIS plan.

The successful applicant will be based in either Armidale or Tamworth, however you will be required to travel and work across the New England North West areas.

To be successful in this role, you will:

  • Provide high standards of professional customer service to new and existing customers.
  • Assist customers to build and maintain strong community relationships and local interests and to work towards the outcomes and goals outlined in their NDIS Plan.
  • Network effectively - internally and externally.
  • Action referrals in a timely manner for individuals.
  • Provide timely, accurate and analytical NDIA reporting.
  • Effectively record daily actions and manage billing processes.
  • Utilise practical problem-solving abilities to assist and mentor customers to overcome barriers to inclusion.

To be considered for this position you are asked to address the below selection criteria in your cover letter.

  • Passion for supporting the human rights of people with a disability and the Purpose of Aruma.
  • Demonstrated understanding of the role of an NDIS Support Co-ordinator
  • Ability to build and maintain strong local community connections and relationships with businesses, individuals and/or families/carers.
  • Commitment to excellence in customer service in a busy role
  • An understanding of the importance of maintaining the confidentiality of the company, employees, customers and their families.
  • Exceptional interpersonal, verbal and written communication skills.
  • Great organisational and time management skills and attention to detail.
  • Report writing, advanced literacy and analytical skills.
  • Able to work independently, as well as in a small team environment.
  • Knowledge of the National Disability Insurance Scheme (NDIS).
  • High level of competency with Microsoft suite of programs.
  • A commitment to working within the Aruma, Code of Conduct, Values and Purpose to contribute to continuous improvement, risk management and WHS requirements.
  • Current Drivers Licence.
  • Agreement to a pre-employment and criminal history probity checks

If you are passionate about supporting people with disabilities to be active, inclusive participants in their communities and would like to work in a role that is both challenging and rewarding, we would love to hear from you.

We offer career development opportunities, access to training, salary packaging options and access to employee benefits programs.

So, who is Aruma?

We're glad you asked! Aruma is a new name in disability services, but we're definitely not the new kids on the block. You might remember us as House with No Steps and The Tipping Foundation, two great organisations, with over 100 years of combined experience, who came together in 2018. Find out more about us at www.aruma.com.au.

Our success depends on YOU, so we'd love to hear your story.

To be part of the Aruma journey, apply now by sending your CV and a cover letter addressing the selection criteria by the closing date.

Shortlisted candidates will be required to undergo pre-employment and criminal history probity checks.

How to apply

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