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Regional Manager - Shared Living - South East Melbourne / Gippsland

Aruma

About the Opportunity

The Regional Manager will manage a diverse portfolio of disability services. They will lead a team of managers to deliver service and practice excellence in customer centred supports. They are accountable for the viability of their respective services, and for the development of business plans that align to their KPI's and overarching local and organisational strategic objectives.

These would include customer satisfaction outcomes, key financial areas, staff satisfaction and wellbeing, quality, WHS and regulatory compliance and people management of the Services within their portfolio. This includes best practice leadership, innovation, and growth. In addition, this role will identify new customers while strengthening existing customer relationships.

What success looks like

  • You First. Person-centred approaches and customer focus being evident in all areas of daily interactions and practice including, customer goals and outcomes, as well as being considered in all decision-making processes ensuring customers receive quality supports.
  • BRAVE. Evident in own behaviours, modelling Aruma values and Code of Conduct in your leadership role and having every employee's actions, intentions, conduct, and interactions supporting Aruma's vision and purpose.
  • Effective proactive leadership in, engaging, developing, and managing people; building strong customer focused and results driven teams; collaborating within Aruma to deliver strong business results that are measured by various Net Promotor Scores, performance against financial budgets, Net Customer and Staff movement data etc.
  • All services are adhering to Aruma policies, procedures, and guidelines and are compliant with the National Disability Insurance Scheme (NDIS) & Commission (NDISC) requirements as well as with all jurisdictional legislative and regulatory obligations. NDIS Practice Standards and Quality Indicators evident and embedded within day to day service delivery.
  • Workforce planning completed to ensure right mix of staff (and capabilities) to promote customer outcomes, deliver against plan goals and to build a proficient, skilled, and stable workforce within funding constraints.
  • Organisation wide projects and strategic initiatives supported and implemented appropriately to ensure organisational deliverables met.
  • Service offerings, customer numbers, business development and sustainability are achieved ensuring service and opportunities for ongoing growth are proactively pursued to achieve growth budgets and portfolio profitability.
  • Relationships managed effectively with all key stakeholders including, customers, customers family and or guardians, internal support and regulatory functions, external stakeholders such as Union partners, regulatory authorities, delivery partners and community and sector aligned organisations and networks so as to represent Aruma professionally and to deliver high levels of customer service.

What you need to be successful in this role….

  • Demonstrated evidence of creating and implementing competitive business and financial initiatives, processes, and strategies.
  • Experience in dealing with concepts and complexity through the analysis of both successes and failures gaining insights for improvement.
  • Demonstrated agility in assessing situations, decision making, and adjusting communication style to match approach and actions to the demands of the situation.
  • Demonstrated ability to effectively manage complex and challenging situations and environments, managing time, resources and personal approaches to achieve optimal outcomes
  • Demonstrated strong leadership skills with a drive and ability to build, manage and develop individuals and teams proactively and supportively
  • Demonstrated advanced advisory capabilities and commercial awareness through a deep understanding of customer, internal and external goals, and objectives
  • Evidence of business development as demonstrated by increasing customer numbers or generating new work or revenue streams or service offerings
  • Experience leading functions and teams during periods of change and growth
  • Highly developed interpersonal skills: ability to build rapport/sound working relationships and collaborate with a wide range of stakeholders
  • Highly proficient management skills including:
    • Financial management - P&Ls, budgets, scheduling, multiple cost centres.
    •  Communication skills - business plans, management reports, interpreting metrics/analytics, presentations, and networking.
    • Highly efficient operating skills; timely decision making; priority setting; planning; organising; time management; delegation.

So, who is Aruma?

We're glad you asked! Aruma is a new name in disability services, but we're definitely not the new kids on the block. You might remember us as House with No Steps and The Tipping Foundation, two great organisations, with over 100 years of combined experience, who came together in 2018. Find out more about us at aruma.com.au.

To be part of the Aruma journey apply now with a cover letter addressing the above criteria and your resume.

How to apply

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