About the role

Reporting to National BDM Shared Living, your role as Customer Engagement Manger is to drive and respond to new home and living business opportunities, whist championing a positive customer experience. In this role you will work collaboratively with internal and external stakeholders on best practise outcomes whilst developing and managing working relationships.

Key responsibilities

• Responding to customer enquiries in an agreed response time, with a particular focus towards engaging potential customers seeking home and living solutions.
• Develop and maintain home and living pipeline.
• Ensure customer information is recorded accurately from first point of contact
• through to service provision.
• Coordinate relevant assessments, devise and implement transition plans including individual support plans in conjunction with services for new customers.
• Complete the customer feedback survey in the agreed time frame

About you

• Background in Support Coordination, Home and living supports and Business Development.
• A strong foundational knowledge of contemporary Disability Services.
• Excellent computer literacy and confidence and capability in using systems and technology.
• Strong organisational skills, with demonstrated ability to work autonomously and organise and prioritise workload, handle multiple tasks and work efficiently and effectively to deadlines and respond to multiple and diverse stakeholders.
• A current Australian driver's licence and the ability to travel intra or interstate from time to time.

What we offer

• We offer the benefits of flexibility and professional learning and development opportunities.
• As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
• Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), a car (new or used)
• We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
• Corporate health plans with Bupa.
• Fitness Passport for NSW, QLD, and ACT staff members.

Culture

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the way they choose. Aruma is also BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent) Find out more at www.aruma.com.au.

Aruma is a Child Safe Organisation and an Equal Employment Opportunity Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the application process. The information provided will be treated in strictest confidence in accordance with Aruma's Privacy Policy.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks.

To ensure the safety and well-being of our people and customers, this role requires the successful candidate to be vaccinated against Covid-19. However, please speak to us if you have any questions about this based on your individual circumstances.