• Toowong
• Full Time Permanent Position

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They're bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they're serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher. We have an opportunity for an enthusiastic, experienced Administration Officer to provide high quality administrative support and deliver administration services for the Area Manager and their teams.

What success looks like:

• Administrative support to the Area Manager and designated Support Services teams are delivered efficiently and effectively to minimise administrative work undertaken at services or by the Area Manager
• Administrative tasks are completed with a high degree of accuracy and professionalism, in a timely manner and in alignment with business process KPI's.
• High level of customer service provided to internal and external stakeholders
• Collate information and prepare reports as required
• Support the successful facilitation of meetings, information sessions and public functions
• Supporting regional teams with ensuring consistent approach to information collection, electronic filing & physical archiving to comply with state and federal legislation and Aruma Policy and Procedures
• Supporting regional teams with administrative tasks that assist in actioning and implementing system and process improvements where identified by Quality Service Reviews and continuous improvement feedback.
• Managing and tracking resources
• Ensuring that all Work Health & Safety requirements are met in respect to people attending the office
• Undertaking reception duties and overseeing the smooth running of the Toowong Office

A day in the life of an Administration Officer...

• Answer general enquiries using a professional and courteous manner and direct enquiries to the appropriate staff members where applicable
• Greet customers/suppliers/visitors/staff in a professional and friendly manner
• Respond promptly and accurately to requests for general information based on an understanding of the work area's priorities
• Coordinate incoming and outgoing mail, faxes, and courier deliveries
• Use relevant business systems to meet reporting and administrative requirements
• Forward incoming general e-mails and voice mail to the appropriate staff members
• Purchase, receive and store the office supplies ensuring that basic supplies are always available
• Code and file material/documentation according to Aruma procedures ensuring that files are maintained with a high level of accuracy
• Update and ensure the accuracy of relevant databases/spreadsheets
• Provide administrative support to management and other office-based staff
• Make travel, meeting and other arrangements
• Coordinate the maintenance of office equipment
• Assess problems and faults and take corrective action, including contacting repairers
• Adhere to organisation policies & procedures and all relevant government legislation and relevant standards
• Provide support to Area Manager and their teams as required
• Use available systems to extract data from multiple sources, and assembles into standard formats for analysis
• Assist managers with petty cash reconciliation
• Manage Promaster process, scanning receipts and submitting expenses online
• Assist with house accounts
• Assist to coordinate vehicle inspections, repairs and servicing
• Assist to coordinate property inspections
• Order supplies for services where applicable e.g. bulk ordering of groceries or supplies

What you need to be successful in this role...

• A commitment to the Values and Code of Conduct of Aruma.
• Proven ability to proactively work with stakeholders, listening to and understanding their needs, anticipating and providing solutions focused on customer outcomes.
• Ability to schedule your own work and contribute to work planning while proactively managing competing priorities.
• Approach own work and problem resolution creatively and flexibly
• Identify opportunities for innovation or recommend changes to procedures and quality standards and adopts a creative and resourceful approach
• Excellent communication (written and verbal) and interpersonal skills, with the ability to communicate effectively with people at all levels
• Advanced computer literacy and confidence and capability in using systems and technology
• Strong administrative skills
• Good level of numeracy and literacy

Be part of this dedicated, collaborative team and make a difference! We offer the benefits of flexibility, a competitive salary, the option of salary packaging up to $15,990 and career development opportunities.