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Quality and Safety Officer


Who we are:

HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

Why HelpingMinds?

We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role:

Reporting to the Executive People and Culture, the Quality and Safety Officer is responsible for supporting the implementation of quality assurance programs to meet recognised standards as well as ensuring HelpingMinds is compliant with relevant Occupational Health and Safety legislation and best practice.

Duties include but are not limited to:

  • Play an active role in associated accreditation processes and coordinate requirements in conjunction with the Executive People and Culture
  • Maintain an up to date quality improvement register and audit schedule
  • Develop and maintain a Safety and Quality page on HelpingMinds intranet page
  • Monitor and update the document control register to minor updates of policies and procedures
  • Liaise with certification bodies to ensure audits are conducted and corrective actions are implemented
  • Implement appropriate statistical and quality tools to monitor and improve business performance
  • Maintain risk systems and registers for the organisation, including provision of advice and support to stakeholders and risk owners and regular monitoring and reporting
  • Coordinate regular occupational health and safety checklists for offices throughout the organisation and work closely with the Administration and Facilities Coordinator to ensure that identified hazards are actioned and rectified
  • Communicate Occupational Health and Safety updates to the organisation
  • Support the development of Occupational Health and Safety policies and procedures to ensure safe work practices

What you will need to succeed:

To be considered for this role candidates will need to have the below essential qualifications and experience

Essential qualifications include:

  • National Police Clearance (no older than 6 months)
  • Current Drivers License
  • Qualifications in a relevant administration or health and safety discipline and/or substantial demonstrated relevant experience

Essential experience includes:

  • Experience in the administration and support of quality and compliance systems
  • Knowledge of Occupational Health & Safety legislation and best practice
  • Demonstrated comprehensive knowledge of the Mental Health and NDIS Sector including accreditation standards and processes
  • Experience with quality management systems
  • Experienced with development of organisation wide policy and procedure

What you’ll receive in return:

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Additional benefits include:

  • Salary packaging benefits
  • Surface Pro laptop
  • Four weeks annual leave with 17.5% leave loading
  • Two additional wellness days per year to support your own mental health
  • Access to an Employee Assistance Program
  • Annual flu vaccination

A position description is attached.

How to apply

To apply for this position and take the next steps towards a rewarding career with HelpingMinds, please submit a resume, cover letter and a document addressing the selection criteria contained in the job description. Applications without a selection criteria will not be considered.

For a copy of the Job Description, inclusive of the selection criteria, please visit our Career site.

For more information, contact the Human Resources department on 08 9427 7100.

All applications should be emailed to recruitment@helpingminds.org.au, using the subject line: Quality and Safety Officer application via EthicalJobs.

** Closing date not applicable, candidates are encouraged to apply without delay**

HelpingMinds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

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