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Intake Officers x2

HelpingMinds

Who we are

HelpingMinds is a highly-regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

Why HelpingMinds?

We are a value-driven organisation that encompass the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role:

The Intake Officer is accountable for providing quality customer service to potential, new and existing clients facilitating the intake process to match the support requirements of the individual.

Key responsibilities include:

  • Provide quality customer service to potential, new and existing clients with the aim of meeting these client needs efficiently and effectively and provide the best possible service.
  • Document assessment, screening and actions in accordance with HelpingMinds Policies and Procedures.
  • Conduct biopsychosocial assessments (including development of care plans), of clients presenting to the service using the HelpingMinds Assessment tool and framework.
  • Conduct Risk assessments, including assessment of suicide risk and violence risk, develop action and safety plans to mitigate any risks, providing follow up support if required, and communicating all risk with Line Manager.
  • Determine applicant meets contractual and organisational eligibility criteria for service delivery.
  • Identify appropriate internal or external programs/services and provide referral pathways for clients and their families.
  • Provide information on NDIS and identify those living in current NDIS geographical locations
  • Participate in the HelpingMinds Intake system, answering telephone calls and enquiries, screening and assessing needs, reminder text and calls to clients, prioritising and making appropriate follow up appointments, referrals and bookings for other support staff.

What you will need to succeed:

To be considered for this role candidates will need to have the below essential qualifications and experience

Essential qualifications & licenses include:

  • A Tertiary level qualification in Psychology, Social Work or Counselling, or a related discipline that provides a sound understanding of knowledge of assessing and working with clients who may be at risk
  • Current `C` class Driver’s Licence
  • A valid National Police Clearance
  • A Working with Children Check

What you’ll receive in return:

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

  • Additional benefits include:
  • Salary packaging benefits
  • Surface Pro laptop
  • Four weeks annual leave with 17.5% leave loading
  • Two additional wellness days per year to support your own mental health
  • Access to an Employee Assistance Program
  • Annual flu vaccination

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