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Carer Support Worker - Regional / South Hedland


About HelpingMinds

HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults, and families affected by mental illness every year.

Our Values

We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion, and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role

The Carer Support Worker is the local representative responsible for promotion, education and advice with regard to Carer Gateway services for the federal Integrated Carer Support Services initiative. The team member will be required to develop relationships with local agencies, organisations and businesses to ensure there is a good level of awareness and knowledge with regard to the concept and role of a family carer, as well as the supports that are available to them. This will ensure the development of referral pathways via the Team Facilitator Carer Gateway (or directly to) the Carer Gatweay service centre based in Perth.

Depending upon skills, experience and training the Regional Carer Coordinator may undertake initial assessment and eligibility processes prior to referral centrally. Depending upon local demand and circumstances the Regional Carer Coordinator may take responsibility for establishing peer support groups, training, and supporting volunteers to ensure that the groups, once established, operate effectively.

The role requires the ability to work as a team member, deliver information sessions, network with local leaders, and communicate professionally and empathetically with carers. The team member will also be required to liaise with a wide range of partner organisations to raise awareness of carers within the broader community.

This position is based primarily out of our South Hedland office, with travel required throughout the Pilbara Region. It is offered on a full-time basis (38 hours per week).

About You

To be considered, candidates will need to be flexible and able to travel within their appointed region to promote the service.

Minimum qualifications:

  • National Police Clearance (valid within 6 months), Working With Children Check, Current Drivers License
  • Although not an essential requirement, a relevant qualification will be highly regarded. With candidates possibly having an educational background in social work, counselling, community, or healthcare services.

Essential experience includes:

  • Experience in the NGO and/or healthcare sectors with direct supports to clients.
  • Experience in the advisory, assessment and/or planning processes for clients.
  • Experience of developing and hosting presentations as well as the delivery of information sessions.
  • Experience of client case management and referral processes.
  • Demonstrated capacity to develop and maintain effective relationships with a range of stakeholders.
  • Understanding and empathy of carers, health, mental health, ageing and disability issues.
  • Proven competence in supporting individuals, families, and groups.
  • Experience using computer software including Microsoft Suite, CRM and/or customised client databases.
  • Well-developed communication skills (both verbal and written).

What we offer

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Benefits include:

  • Base salary: $64,272 - $65,405 per annum pro rata plus 9.5% superannuation
  • Remote allowance of $15,000 per annum (pro rata)
  • Annual travel concession payment upon 12 months of service
  • District allowance
  • Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
  • ICT Equipment: Surface Pro laptop, mobile phone
  • 17.5% annual leave loading,
  • Two additional wellness days per year to support your own mental health

For more information, contact the Recruitment team on 08 9427 7100

HelpingMinds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA+, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

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