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Carer Peer Coordinator - Carer Gateway

  • Full-time Permanent position available in Perth
  • Be a part of a value driven non-profit organisation
  • Base salary plus salary packaging benefits!


HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

HelpingMinds is part of a consortium led by Carers WA as Regional Delivery Partner (RDP) for the Integrated Carer Support Service (ICSS) known as the Carer Gateway, which incorporates providing supports to carers identified in the Carer Recognition Act who provide daily care and support to people with disability, medical conditions, mental illness or who are frail aged.


We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.


The Regional Delivery Partner Carer Peer Coordinator is responsible for managing the In Person Peer Support section of the RDP service in the allocated region. This includes establishing peer support groups and allocating members, then training and supporting volunteers to ensure that the groups, once established, operate effectively. The role will also ensure the development of referral pathways to other agencies offering relevant peer support groups.

The role requires the ability to work as a team member, deliver information sessions, network with local leaders and communicate professionally and empathetically with carers. The team member will also be required to liaise with a wide range of partner organisations to raise awareness of carers within the broader community.


  • Establishing local carer peer support groups, including training volunteers and publicising activities
  • Develop partnerships with local agencies to establish ongoing promotional activity and warm referral processes for carers interacting with those organisations
  • Ensure all systems, processes and procedures are developed and tested for the assessment and planning function
  • Assisting the central Planning team in preparing Carer Plans (with reference to the local availability of face to face supports) following assessments
  • Assisting in appropriate referral processes to supports identified in the Carer Plan
  • Assisting the central team in monitoring Plans and conducting re-evaluations at appropriate times
  • Deliver a carer focused service which consults with carers and involves carers in service planning, delivery and evaluation to assist in continuous improvement
  • Work with other teams to reach carers in the community and to raise awareness of carers and caring matters
  • Comply with organisational policies, guidelines, relevant legislation and best practice
  • Ensuring client data is promptly and accurately entered into the CRM
  • Develop and maintain networks for peak carer advocacy, escalating systemic issues


To be considered, candidates will have lived experience as a family member/carer of a person with a disability/medical condition/mental illness or who are frail aged and have the ability to utilise this experience constructively for the benefit of others.

Other essential qualifications include:

  • National Police Clearance (no older than 6 months)
  • Working with Children Check
  • Current Drivers License
  • Although not an essential requirement, a relevant qualification will be highly regarded. With candidates possibly having an educational background in social work, counselling, community or healthcare services.

Essential experience includes:

  • Demonstrated understanding of how someone who is or has been a carer can assist other carers.
  • Experience in the NGO and/or healthcare sectors with direct supports to clients.
  • Experience in the advisory, assessment and/or planning processes for clients.
  • Experience of developing and hosting presentations as well as the delivery of information and training sessions.
  • Experience of client case management and referral processes.
  • Demonstrated capacity to develop and maintain effective relationships with a range of stakeholders.


In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Additional benefits include:

  • Salary packaging benefits
  • Surface Pro laptop
  • Company mobile phone
  • Four weeks annual leave with 17.5% leave loading
  • Two additional wellness days per year to support your own mental health
  • Access to an Employee Assistance Program
  • Annual flu vaccination

For more information please visit our careers page: http://www.helpingminds.org.au/about-us/work-with-us/.

For more information, contact the Human Resources department on 08 9427 7100.

HelpingMinds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

A position description is attached.

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