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Carer Gateway - Regional Carer Coordinator - South Hedland

  • Opportunity to be the Pilbara representative responsible for promotion, education and advice with regards to RDP services for the federal Integrated Carer Support Services initiative. 
  • Position available as a permanent part-time 0.8 opportunity based in South Hedland, WA 
  • Join a growing not for profit organisation and be part of a values-driven organisation

Who we are:

HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

HelpingMinds is part of a consortium led by Carers WA as Regional Delivery Partner (RDP) for the Integrated Carer Support Service (ICSS) known as the Carer Gateway, which incorporates providing supports to carers identified in the Carer Recognition Act who provide daily care and support to people with disabilities, medical conditions, mental illness or who are frail aged.

Why HelpingMinds? 

We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role:

The Regional Delivery Partner Carer Coordinator is the local representative responsible for promotion, education and advice with regard to RDP services for the federal Integrated Carer Support Services initiative. The team member will be required to develop relationships with local agencies, organisations and businesses to ensure there is a good level of awareness and knowledge with regard to the concept and role of a family carer, as well as the supports that are available to them. This will ensure the development of referral pathways via the Team Facilitator RDP (or directly to) the RDP service centre based in Perth.

Depending upon skills, experience and training the Regional Carer Coordinator may undertake initial assessment and eligibility processes prior to referral centrally. Depending upon local demand and circumstances the Regional Carer Coordinator may take responsibility for establishing peer support groups, training and supporting volunteers to ensure that the groups, once established, operate effectively.

The role requires the ability to work as a team member, deliver information sessions, network with local leaders and communicate professionally and empathetically with carers. The team member will also be required to liaise with a wide range of partner organisations to raise awareness of carers within the broader community.

The team member may also perform other duties for various funded programs delivered by HelpingMinds in the relevant region where the RDP contract is not allocated as full time.

What you will need to succeed:

To be considered, candidates will need to be flexible and able to travel within their appointed region to promote the service.

Essential qualifications include:

  • National Police Clearance (no older than 6 months)
  • Working with Children Check
  • Current Drivers License
  • Although not an essential requirement, a relevant qualification will be highly regarded. With candidates possibly having an educational background in social work, counselling, community or healthcare services.

Essential experience includes:

  • Experience in the NGO and/or healthcare sectors with direct supports to clients.
  • Experience in the advisory, assessment and/or planning processes for clients.
  • Experience of developing and hosting presentations as well as the delivery of information sessions.
  • Experience of client case management and referral processes.
  • Demonstrated capacity to develop and maintain effective relationships with a range of stakeholders.
  • Understanding and empathy of carers, health, mental health, ageing and disability issues.
  • Proven competence in supporting individuals, families and groups.
  • Experience using computer software including Microsoft Suite, CRM and/or customised client databases.
  • Well-developed communication skills (both verbal and written).
  • Experience working flexibly including active participation in change management.
  • Similar experience in mental health/carer not-for-profit organisation/s, government departments or corporations

What you’ll receive in return:

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Additional benefits include:

  • Salary packaging
  • Remote Allowances
  • Surface Pro Laptop
  • Company mobile phone
  • Four weeks annual leave with 17.5% leave loading
  • Two additional wellness days per year to support your own mental health
  • Access to an Employee Assistance Program
  • Annual flu vaccination

For a copy of the Position Description, inclusive of the selection criteria, please visit our careers page.

For more information, contact the Human Resources department on 08 9427 7100.

**Closing date not applicable, candidates are encouraged to apply without delay**

HelpingMinds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

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