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Assessment and Response Officers

annecto Inc
  • Casual positions available
  • Footscray Location
  • 6am - 9:30am weekdays required, with the option for weeknights, weekends and public holidays
  • Competitive hourly rate ($28.41-$31.25 + super + loading)

Who we are:

Annecto is an independent, not for profit association committed to increasing opportunities and choices for people with a disability, older people and their carers.

The job:

The After Hours Program is a unique service that provides tailored telephone response and support solutions to vulnerable people outside of business hours, 365 days a year. The service operates from 5 pm to 9 am on weekdays and 24 hours a day on weekends and public holidays.

As an Assessment & Response Officer (ARO) your role is to assess, manage and respond to out of hours calls and coordinate service delivery in accordance to the after-hours service guidelines and procedures. This includes shift allocations & replacements, client administration & support service delivery for Annecto’s clients & Business-to-Business (B2B) services.

This role does not include overnight/sleepover work. Furthermore, this role does not include physically providing direct care supports to clients or sales-based roles.

The role is to provide coverage primarily for 6am-9:30am Monday-Friday with additional shifts based on business needs & availability.

What's on Offer:

  • Casual positions available across the Out of Business Operating Hours (OBOH) period (5pm-9am Weekdays, 24 hours Weekends & public Holidays)
  • Close to public transport
  • A competitive salary offering with salary packaging options (Reduce your taxable income)
  • Work with an organisation that values the individual;
  • Working with a vibrant, dedicated and supportive team

What are we looking for?


  • A sound knowledge and understanding of the community service sector and/or Allied Health
  • Creative problem-solving skills
  • Ability to build strong rapport and act in a compassionate and friendly manner
  • Be available to work weekday mornings, with the option of weekday evenings, weekends and public holidays as determined by business need.
  • Previous experience in a call centre environment or equivalent would be highly regarded.
  • Current tertiary students in any Allied Health discipline are encouraged to apply.


  • Excellent customer service, verbal and written communication skills
  • Proficiency in using technology broadly, or the capacity to learn new technology and programs as required
  • Be available to work weekday mornings, with the option of evenings, weekends and public holidays as determined by business need.
  • Intensive 6 week induction program of approximately 25 hours/week required across a mix of morning and evening shifts.
  • Must be available at least 21 hours a week, including 2-3 weekday mornings minimum (6am-9am)
  • Current police check conducted in the last 3 months or willingness to undertake on request.
  • NDIS Workers check

You should be eligible to work in Australia.

annecto is a child safe and equal employment opportunity employer. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and abide by our Child Safe Policy and Code of Conduct.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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