• Casual positions available for immediate start
• Footscray Location
• Week Nights, Weekends and Public Holiday work rosters.
• Competitive hourly rate

Who we are:

annecto- the people network is an independent, not for profit association committed to increasing opportunities and choices for people with a disability, older people and their carers.

The After-Hours Program is a unique service that provides tailored telephone response and support solutions to vulnerable people outside of business hours, 365 days a year. The service operates from 5 pm to 9 am on weekdays and 24 hours a day on weekends and public holidays.

As an Assessment & Response Officer (ARO) your role is to assess, manage and respond to out of hours calls and coordinate service delivery in accordance to the after-hours service guidelines and procedures. This includes shift allocations & replacements, client administration & support service delivery for Annecto’s clients & Business-to-Business (B2B) services.

This role does not include overnight/sleepover work. Furthermore, this role does not include physically providing direct care supports to clients or sales-based roles.

What's on Offer:

• Casual positions available across the Out of Business Operating Hours (OBOH) period (5pm-9am Weekdays, 24 hours Weekends & public Holidays)
• Close to public transport
• A competitive salary offering with salary packaging options (Reduce your taxable income)
• Work with an organisation that values the individual;
• Working with a vibrant, dedicated and supportive team

What are we looking for?

Desirable

• A sound knowledge and understanding of the community service sector and/or Allied Health
• Creative problem-solving skills
• Ability to build strong rapport and act in a compassionate and friendly manner
• Be available to work on evenings, weekends and public holidays
• Previous experience in a call centre environment or equivalent would be highly regarded.
• Current tertiary students in any Allied Health discipline are encouraged to apply.

Essential

• Excellent customer service, verbal and written communication skills.
• Proficiency in using technology broadly, or the capacity to learn new technology and programs as required.
• Be available to work evenings(4-9.30pm), early mornings (6-9am),weekends and public holidays.
• Availability of at least 21 hours a week, including 2-3 weekday mornings (6am-9am)
• Current police check conducted in the last 3 months or willingness to undertake;

You should be eligible to work in Australia.

annecto is a child safe and equal employment opportunity employer. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and abide by our Child Safe Policy and Code of Conduct.