• Play your part in making a lasting impact for children and young people.
• Provide exceptional supporter care as the first point of contact for all inbound supporter enquiries and process donations.
• Full-time position in a hybrid environment based in South Melbourne.

ABOUT THE ALANNAH & MADELINE FOUNDATION

The Alannah & Madeline Foundation is a national not-for-profit organisation dedicated to keeping children and young people free from violence and trauma wherever they live, learn and play. Through our Care, Prevention and Advocacy programs, we fight for their right to be safe, so their future is strong.

We also support Dolly’s Dream to help change the culture of bullying by addressing the impact of bullying, anxiety, depression and youth suicide, through education and direct support to young people and families.

ABOUT THE ROLE

Reporting to the Individual Giving Manager, the Fundraising & Database Coordinator provides exceptional supporter care and campaign execution support across the Development & Communications team. As the first point of contact to donors via phone, this role supports the cash and regular giving thank process of the giving cycle, leads on timely end-to-end gift processing process and helps motivate and encourage our community fundraisers.

Key responsibilities include:

• Provide exceptional supporter care as the first point of contact for all inbound supporter enquiries (including regular donors, raffle supporters, community fundraisers, partners and members of the public) via phone, email, and web, ensuring complex and difficult queries are managed in accordance with the agreed escalation process.
• Support the day-to-day delivery of campaigns and appeals (e.g. regular giving, appeals) across multiple channels including mail, phone and digital by processing donations and issuing receipts, ensuring timely and accurate donation processing, thanking and supporter care.
• Proactively make outbound calls in line with supporter care and supporter journeys including thank you calls, address updates, RTS, gift processing, declines and credit card expiry.
• Process donations and complete the month-end bank reconciliation of fundraising, donation and other payment/transactions in addition to donation coding and cheque and cash banking.
• Build and nurture relationships with supporters, community fundraisers, and volunteers to help retain and grow participation in fundraising activities.

This role is a full-time, 2-year contract formally based in South Melbourne. We promote flexible working arrangements, emphasising that work remains the primary focus, tailored to individual needs, role requirements, and the commitment to high-quality work delivery.

ABOUT YOU

We are looking for a highly motivated, detailed orientated and organised person who is comfortable working autonomy within a high functioning fundraising team.

The Perfect You

If we could create the perfect you, you would have:

• A minimum of 2 years’ experience in supporter care or customer service role, preferably in a community organisation or charity.
• Demonstrated ability to build strong relationships with supporters, volunteers and fundraisers, to quickly build rapport, and confidently liaise with people from all walks of life and backgrounds.
• Experience using database systems, data entry and transaction processing, and bank reconciliation processes, and an exceptional level of attention to detail (Raiser’s Edge experience, highly desirable).
• Excellent administrative skills with the ability to understand and process complex tasks and procedures, and sound knowledge of administrative tools and office systems including MS Excel and Word.
• Ability to manage numerous projects simultaneously using effective time management and prioritisation skills within a fast-paced environment.

What we offer you:

• Competitive salary
• Access to full NFP salary packaging benefits.
• Flexibility and Wellbeing focus
• Employee Assistance Program (EAP)
• Additional 5 days leave each year, on top of the statutory holiday entitlement.
• A supportive and friendly team environment.
• Learning & Development budget
• 8 weeks paid primary carer leave or 2 weeks paid secondary carer leave
• Substitution of Public Holidays (Australia Day, Good Friday and Easter Monday).

Sounding interesting? We’d love to hear from you!

Apply via the link with your CV and a brief cover letter addressing the selection criteria outlined in the position description. Applications that do not address the selection criteria will not be considered.

For questions about the role, please contact Zoe Robbins, [email protected] using the subject line: Fundraising & Database Coordinator enquiry via EthicalJobs.

Important - please note:

• The Alannah & Madeline Foundation has the highest commitment to child safety. A police check and current Working with Children Check (or equivalent) are required for the successful applicant.
• The Foundation takes all reasonable steps to prevent any risk to the health and safety of staff. In the context of the COVID-19 pandemic, the Foundation requires all staff who perform ‘in-person’ work or who are required to attend the office to be fully vaccinated and to provide evidence of their vaccination, or medical exemption, prior to commencement.

A position description is attached.