- Job posted on: 17th Feb 2021
- Applications close:
Amber is a new way to buy power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 30 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power and the fastest way for Australia to reach 100% renewable energy.
We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs including Square Peg Capital, Giant Leap (Impact Investment Group) and Black Sheep Capital. We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better.
We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. You’d be a part of a rapidly growing team of 20 with expertise across energy, technology, marketing, and operations.
As the VP of Operations, you'll be leading our operations team. We believe this team is the beating heart of Amber - it's the team that is closest to our customers, and the one that drives the rest of business. We're on a big missions to shift Australia to 100% renewables by using the power of every Australian home (and business) to shift load to when renewables are available. This starts with creating an exceptional experience for each of our thousands of customers - and that experience often starts (but by no means ends) with our operations team.
We've been rapidly scaling, and you'll be leading an operations team currently at 10 extremely talented, empathetic, and motivated individuals. You'll be expected to continue to rapidly grow this team as we continue on our journey towards hundreds of thousands, and then millions of customers.
The first and most important attribute of this role is empathy - deep empathy for the customer, and even deeper empathy for the team you lead. You'll lead by example here - never asking someone to do something you wouldn't do yourself, and always trying to make sure you understand what's going on in the details of our customer experience.
You'll also need to combine this empathy with incredible ability to hire, develop, and manage your people to continue to build an amazing team and create a world-leading operations working environment.
Finally, you'll bring to this role a relentlessness in problem-solving, a knack for designing robust and efficient processes, and an ability to see around corners over the growth journey of the team and company, and a steadiness to help the team ride out the inevitable bumps along the way. You also have an unlimited curiosity and embrace working at the highest granularity of detail in order to design the right solution.
Outside of your own team, you'll also be a key member of the executive leadership team. We expect this person to be the loudest advocate internally for keeping the rest of the business focused on delivering for customers.
We put the customer at the centre of everything we do. Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 1000 customers right now, or 1 million customers over the next 10 years.
We are willing to take calculated risks on bold ideas. We seek to do things differently and are willing to try creative ideas if we believe there is significant upside with a culture where we recognise that not all ideas will succeed.
Hypothesis driven approach. We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.
We seek insight. We seek to disaggregate the data to draw out the insight to inform our next hypothesis.
We prioritise the biggest opportunities. We test a variety of ideas but quickly cut what isn’t working and double down on what is.
We continually learn and improve. We keep track of what we have learnt so that we continually improve and never make the same mistake twice.
We love accountability. We accept responsibility for solving problems, and then we hold ourselves and our teammates accountable for delivering on them.
We create leverage. We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better processes or developing a new technology to solve a problem faster.
We have fun. We love coming to work, and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it.