• Client Support Officer – ACT Justice Support Programs
• Canberra (2 positions available)
• Fixed-term contract (to 30 June 2024)

This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorized under Part 42 - Genuine occupational qualifications - race (ACT Discrimination Act, 1991).

About the ALS

Born out of a protest movement, the Aboriginal Legal Service (NSW/ACT) Limited is the primary legal service for Aboriginal people in NSW and the ACT. Our vision is to achieve social justice and equity for Aboriginal and Torres Strait Islander people, families and communities.

It’s an exciting time for the ALS, with both our services and teams growing significantly. We recently received additional government funding to deliver a range of new programs aimed at addressing systemic issues and driving structural reforms. This is creating unprecedented opportunities for the ALS and our communities.

We offer a diverse, inclusive and supportive work environment. We’re passionate about what we do and we work hard. The ALS values the health and wellbeing of our employees, and we are proud to offer flexible work practices. Staff can choose to take advantage of benefits including salary packaging to maximise take-home pay.

About the role

The primary focus and purpose of the role of the Client Support Officer, ACT Justice Support Programs is working alongside Aboriginal Legal Service (NSW/ACT) Ltd (ALS) field officers, lawyers and staff from other justice stakeholders or community agencies, to reduce the rate of incarceration of Aboriginal and Torres Strait Islander people in the ACT.

What you’ll bring to the role

To be successful in this role you will need to demonstrate:

• Knowledge and understanding of social justice issues affecting Aboriginal and Torres Strait Islander people living in the ACT and involved in the criminal justice system
• Aboriginality - you are an Aboriginal and/or Torres Strait Islander person; identify as an Aboriginal or Torres Strait Islander person and are accepted as an Aboriginal or Torres Strait Islander person in the community in which you live - this is an identified position and as such is an exception under Section 42 of the Discrimination Act 1991
• Sound judgement to solve problems in a culturally appropriate and sensitive manner
• A demonstrated working knowledge and understanding of the court and criminal justice system including outstanding warrants and bail arrangements
• Strong interpersonal skills, with the proven ability to influence and negotiate
• Excellent verbal and written communication skills, with the capacity to communicate and support clients under difficult circumstances
• Demonstrate confidence and resilience to deal with clients who may be challenging in their behaviour

• Experience working in an interdisciplinary team, well-developed, conceptual and analytical skills, ability to meet deadlines, and work without close supervision

• Strong time management and prioritisation skills
• Solid working knowledge and skill with Microsoft Office 365 and video conferencing software
• Current valid Driver’s licence and a willingness to drive or travel
• ACT Working with Vulnerable People Check

• Understanding and commitment to the effective implementation of Workplace Health & Safety and Equal Employment Opportunity practices

Desirable

• Relevant formal qualifications in community justice or related areas such as health or welfare

How to Apply

Please go to www.alsnswact.org.au/jobs to download the application package for this position. Please submit the completed application package to Ann Pitkeathly, Recruitment Manager E: [email protected] using the subject line: Client Support Officers x2 enquiry via EthicalJobs.