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NDIS Mental Health Peer Support Workers / Community Support Workers - Melbourne-wide

Alacrity Health

*Please note for individuals transitioning from another organisation for support coordination and support work due to the recent transition of service, you are encouraged to contact us directly at admin@alacrityhealth.com.au, or 0481 810 696, as some of the information in this advertisement may differ for workers transitioning (in terms of contract, roles). You are welcome to continue through this application process if you wish, however.


Alacrity Health is a grass-roots mental health organisation that does supports differently. How? We are growing with transparency and sustainability at our core - reducing paper and other waste, providing clear communication to supports, participants and carers, giving back to the community through tree-planting programs and sponsoring local community, and more. Alacrity Health was formed by someone with lived experience who has worked in the peer work sector for years. Therefore, Alacrity Health is run not just for the profit, but for the community and with personal experience on what works. We want to support workers to grow within our organisation, professionally and personally.


Please note that this position is currently casual. However, those looking for more stability in part-time and full-time positions have the opportunity to grow into this in the future. Please talk to us about this!

This position forms part of our Support Work team that specialise in supporting people with psychosocial disability. The Support Worker position focuses on assisting participants to meet the goals within their individualised NDIS plan. The NDIS aims to provide people with choice and control over how, when and where those supports are provided. Providing outreach support to NDIS participants will be your main duty, however additional duties, should you be interested, may involve attending Alacrity Health day trips, retreats, and other fun activities.

Our community support team (CSW) provides 1:1 or group assistance, utilising their experience to give trauma-informed care to our participants with mental ill health. This is done flexibly and in consultation with family/friends and the wider care team.

Our peer work team (PSW) provides support work to the community, utilising their lived experience above all else to provide trauma-informed care. As a PSW, you provide mental health support like a community support worker, however with your lived experience at the core of your expertise.

Please note that for the outreach component of your role, you will need to use your own vehicle. Travel reimbursements for this form part of the remuneration.

Our organisation is aiming to service all areas of Melbourne. If you are interested in working with us but wish to work in a different area, we encourage you to apply anyway, as we are flexible on location and can work with organisations to find participants locally.


Alacrity Health are uncompromisingly seeking people who fit into the values and culture of the organisation. We believe that to foster an organisation that values community and the environment we need to allow people to grow in our organisation that share these commitments. Such values include:

  • Having a passion for supporting the community
  • Excellent communication skills
  • Commitment to improving service delivery; not being afraid to provide feedback and challenge ideas that do not work or can be improved!
  • Remain calm under pressure, with sound skills in risk assessment
  • Open-mindedness, with an ability to provide safety to those from a vulnerable background
  • Independence, however keen to work as part of a team towards organisational goals


Service delivery and development

  • In collaboration with your supervisor, coordinate the initial needs assessment and intake of all consumers into the service
  • In conjunction with the Team Leader, participate in partnership development, creating pathways for Alacrity Health consumers into community life
  • Provide peer support, alongside direct practical support as needed, to consumers so that they gain/maintain independent living skills. This includes assistance by sharing skills in cooking, nutrition, personal care, budgeting skills, shopping, maintaining the home, utilising public transport
  • Working collaboratively with consumers to identify their needs, set goals and develop a plan to meet those goals
  • Having fun


  • Record case notes as required
  • Completing reports and client assessments

Professional development

  • Participate in Practice Development sessions (supervision) with manager
  • Actively work to improve identified skill areas

In addition, you will need:

  • A tertiary or other qualification, or experience to a similar level in the areas of health; welfare; allied health or housing
  • An NDIS Worker screening check will be undertaken prior to commencement
  • Police check
  • Current Working with Children Check
  • Australian Working Rights
  • Current Australian Drivers license and vehicle with insurance
  • Computer literacy

Applications should include CV and a Cover Letter explaining your interest in the position and working at Alacrity Health. Please include at least two current referees.


  • Competitive pay rates, above Award
  • Portable Long Service Leave
  • Planned and regular shifts for you to plan your work / life balance
  • A supportive, peer-run employer
  • Focused and extensive support and supervision to ensure employee development
  • Strong internal progression opportunities

Alacrity Health is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

Please note we have no closing date and we hire suitable applicants as they apply, therefore you are encouraged to apply without delay to avoid missing out on an opportunity with us.

To discuss the position, please contact Hayden Heatherington, director, at 0481 810 696 or at hayden@alacrityhealth.com.au, using the subject line: NDIS Mental Health Peer Support Workers / Community Support Workers - Melbourne-wide enquiry via EthicalJobs.

A full Position Description is attached below.

How to apply

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