Aboriginal Housing Victoria (AHV) is an Aboriginal community organisation responsible for managing more than 1,500 rental properties for Aboriginal and /or Torres Strait Islander people living in Victoria.

Our vision is to ensure that Aboriginal Victorians secure appropriate, affordable housing as a pathway to better lives and stronger communities.

In addition to being the largest Aboriginal Registered Housing Agency in Australia, AHV is the lead agency for Victoria’s Aboriginal housing and homelessness policy, Mana-na worn-tyeen maar-takoort.  As the housing and homeless policy lead in the Aboriginal community, AHV has responsibility to work in partnership with the Government to secure the resources and reforms to implement the policy, while we support sector development to empower Victoria’s Aboriginal community to determine its chosen housing future.

AHV's housing services are targeted to those most in need of support. Through the provision of secure housing by an Aboriginal landlord, AHV helps strengthen and maintain Aboriginal communities and cultural ties. 

Reporting to the Manager, Aboriginal Community Home Connect, this position will develop relevant policy, processes and service information; triage new referrals and respond to complex issues; engage in service planning; coordinate referrals; and work collaboratively with the Aboriginal Community Home Connect team to support risk assessment and planning.

The Intake Coordinator will be involved with the following areas:

• Provide a first point of contact and conduct initial telephone screening for AHV households and Aboriginal public housing households;
• Determine complexity and urgency of response required and action accordingly;
• Undertake initial Identification and assessment of families at risk of family violence, and prioritising the safety of woman and children;
• Undertake welfare checks, including physical and mental health, financial, housing;
• Support the establishment of positive social connection via  phone calls and the ability to have a yarn with Aboriginal social housing households;
• Coordinating the case load of the other members of the Aboriginal Home Community Connect project;
• Provide plain English information on and access to, resources and support;
• Gather information on issues impacting on Aboriginal tenants and providing aggregated data to policy makers and program managers;
• Work with the Manager, aggregating monthly data for consideration by the COVID-19 Aboriginal Task Force, so that issues can be identified and action taken;
• Minimise the negative impact on Aboriginal people of post COVID-19 economic contraction.
• Inform future strategies should a COVID ‘like’ event occur in the future.
• Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills.
• Exercise a duty of care to work, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.

We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):

• Relevant experience within the Community Services Sector specifically the Aboriginal and Torres Strait Islander community.
• Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
• High level interpersonal and communication skills, including the ability to work collaboratively within and across teams to ensure the completion of common goals.
• Demonstrated ability to clearly and concisely present information both in writing and verbally, together with the ability to communicate complex concepts to a broad audience.
• Demonstrated analytical, problem solving and negotiation skills, particularly when working with a diverse range of stakeholders.
• Demonstrated experience in working in crisis response initial assessment, including the ability to remain calm, positive and task focused
• Ability to identify and assess family violence risk; to complete safety planning and priorities safety of women and children.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

A relevant tertiary qualification or experience is preferred.

A National Police Records Check and a Working with Children Check are required for this position.

This position will be based in our North Fitzroy office when COVID-19 restrictions allow us, but will be working from home until further notice.

A copy of the Position Description can be found on our website, ahvic.org.au/about/ahv-careers. 

Please direct enquiries about the position to Louise Carey on 0491 732 321.