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Claims Coordinator

AGAPI Care Inc

Reporting to the Manager Finance & Resources, you will assist with NDIS administration and Finance processes.

Key responsibilities:

  • Submit payment claims to the NDIS Portal and report results to the organisation;
  • General finance administration, reporting, data entry, file maintenance as required;
  • Preparation and execution of weekly claims:
    • Supported Independent Living (SIL)
    • Short Term Accommodation & Assistance (STAA)
    • Support Coordination
    • Plan Management - financial administration
    • Community, Social & Recreational Activity
    • Assistance with Daily Life
    • Assistance with Selfcare
    • Activity Based Transport
    • Improved Daily Living Skills
    • Assistive Technology
    • Consumables
    • Home Modifications – SDA
  • Interacting with Support Coordinators and external service providers both over the phone and in person; 
  • Work proactively to minimise rejected payment claims through established processes;
  • Perform day to day accounts receivable functions such as invoicing, processing receipts, allocation of income, debtors reconciliation and debt collection;
  • You will assist with the preparation of monthly financial reports along with profitability reporting and analysis;
  • Ensure compliance with Accounting Standards and NDIS Quality Standards;
  • Assist with designing and documenting new processes;
  • Maintain and use software systems including MYOB and AGAPI Care’s customised databases;

To be successful in this role you will have:

  • Prior experience in a similar role (NDIS experience preferred)
  • Knowledge and understanding of the NDIS Quality & Safeguards framework
  • Knowledge of NDIS /NDIA Portal processes (preferred)
  • Working knowledge of and exposure to the NDIS environment including NDIS price guide; claim management; funding and reporting requirements
  • Understanding of the NDIS price guide with the ability to effectively interpret and trouble-shoot
  • Keeping up to date with changes within the NDIS system.
  • Manage payment integrity and payment assurance - accurate allocation of correct categories and prices on all invoices as per the NDIS price guide is critical.
  • Ensure you meet all relevant quality and safeguarding obligations
  • Demonstrated experience working in the NDIS sector with a solid understanding of how it operates;
  • Strong time management skills – ability to work efficiently and prioritise workloads
  • Proven problem solving and analytical skills
  • Attention to detail and accuracy
  • Exceptional communication and interpersonal skills (verbal and written)
  • Excellent data entry skills – ability to input data in a timely and accurate manner
  • Have a current WWC check and NDIS Worker Screening check 

Apply for an immediate start if you wish to join a supportive and collaborative team who are passionate about supporting people with a disability.

How to apply

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