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Independent Support Coordinator - Blue Mountains / Central West

Act on Ability

Act On Ability are a bespoke NDIS Support Coordination service working across Western Sydney, and the Nepean Blue Mountains.

The role requires you to work with NDIS participants to achieve their plan goals.

In this role you will work independently to support participants to manage their NDIS budgets, plan supports, and assist participants in building capacity of life skills. Hours of work are flexible and on a contract basis with great conditions and support from our small team, including dedicated administrative support.

Please note: on this occasion we are seeking a highly skilled Support Coordinator, with experience in the NDIS space, who has the capacity to "hit the ground running" - as you will be allocated a small case load to start with. Experience in the complex case space is highly desirable.

Remuneration is highly competitive, per "billable hour" of work and our support coordinators are required to bill a minimum of 15 hours per week after an initial period.

Enquiries: Call 0490 030865 or 0417 690 446


  • Support participants to manage their NDIS budgets and plan supports
  • Work with participants to achieve their goals in line with their NDIS plan
  • Use a coaching/ support approach to assist Participants in building capacity of life skills
  • Maintain accurate and up to date case notes on customers progress via a client information system
  • Provide required NDIS reports, including progress reports and end of plan reports
  • Support participants to navigate the NDIS system including (where required) to lodge reviews, and complaints in line with the NDIA Operational Guidelines
  • Engage with participants, their supports and 3rd party organisations/mainstream supports in a professional manner
  • Undertake work in line with ‘Act on Ability’ policies, procedures and values
  • Comply with all relevant legislation and codes of conduct
  • Maintain an up-to-date knowledge of the NDIS systems and practices
  • Maintain clear professional boundaries with participants
  • Maintain an up-to-date knowledge of local services and organisation's customers can utilise.


A Support Coordinator’s duties may vary depending on the specific needs of the participants and the goals outlined in their NDIS plan. Common day to day duties of the position may include (but are not limited to):

  • Ensure ongoing understanding of the NDIS operational guidelines in order to support participants to navigate the system.
  • Engaging and coordinating service providers on behalf of participants and link them to relevant providers
  • Meeting with and engaging participants to develop and refine their goals
  • Engage participants informal supports (family, carers, etc.)
  • Working with participants to help build their own capacity and independence
  • Building knowledge of local services and organisations customers can utilise
  • Engaging with NDIA staff and LAC’s
  • Provide required reports to the NDIA
  • Support participants to lodge plan review requests
  • Providing crisis support to participants
  • Assessing and managing risk in line with organisational policies and procedures



  • At least 2 years' experience as a support coordinator, Local Area Coordinator (LAC)/NDIA planner or equivalent
  • Willingness to obtain WWCC, criminal history check, ABN and public liability insurance
  • Demonstrate a high level of customer service skills including sound interpersonal skills
  • Be able to work with participants from a non-judgemental strengths-based perspective
  • Work cooperatively and have a high level of engagement with team members and organisation
  • High level of computer literacy
  • Have own mobile phone
  • Have own car with current driver’s license and insurances
  • Be able to work from home
  • Effective time management skills

Highly desirable:

  • Knowledge and/or experience in area of NDIS
  • Tertiary qualifications in social science
  • Good understanding of issues around mental health
  • Good understanding of disability support services providers in the local area
  • Good understanding of the community sector
  • Good understanding of relevant privacy and confidentiality in relation to customers
  • Eager to learn new concepts and practices
  • Able to take initiative
  • Empathetic and compassionate toward people
  • Well organised
  • Ethically minded
  • Adaptable and open to change
  • Trustworthy
  • Self-reflective

How to apply

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