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Customer Service Coordinator

Activ

Job no: 494088

  • Work type: Permanent Full Time
  • Location: Wembley

About the job

In this role you will be responsible for managing inbound queries ensuring that efficient high-quality service is provided to customers. You will provide ongoing support to regionally based teams as they seek to achieve growth targets.

Key accountabilities

  • Act as first point of contact for all inbound queries, effectively triaging and allocating calls to create a positive customer experience
  • Accurately testing customer eligibility for services and capture data
  • Coordinate the customer engagement team involvement and participation at customer  events including coordinating travel and accommodation bookings.
  • Measure and report on customer satisfaction

What we are looking for

  • Demonstrated experience in customer contact centre environment
  • High attention to detail and reporting experience
  • Demonstrated ability to manage competing demands

What we offer

  • Competitive market remuneration and salary packaging
  • Purchased leave
  • Discounted health insurance
  • Employee assistance program
  • Employee recognition awards
  • Professional development opportunities
  • Flexible work arrangements

As part of the recruitment process you will be required to complete pre-employment screening which will include a video interview, medical, police clearance and Australian working rights check.

We understand that unique perspectives, ideas and contributions only strengthen our workforce and are committed to creating a diverse and inclusive workplace of the future.

Activ reserves the right to remove advertising and/or commence the selection process prior to the application close date of 30 November.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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