About the job

In this role you will be responsible for managing inbound queries ensuring that efficient high-quality service is provided to customers. You will provide ongoing support to regionally based teams as they seek to achieve growth targets.

Key accountabilities

• Act as first point of contact for all inbound queries, effectively triaging and allocating calls to create a positive customer experience
• Accurately testing customer eligibility for services and capture data
• Coordinate the customer engagement team involvement and participation at customer  events including coordinating travel and accommodation bookings.
• Measure and report on customer satisfaction

What we are looking for

• Demonstrated experience in customer contact centre environment
• High attention to detail and reporting experience
• Demonstrated ability to manage competing demands

What we offer

• Competitive market remuneration and salary packaging
• Purchased leave
• Discounted health insurance
• Employee assistance program
• Employee recognition awards
• Professional development opportunities
• Flexible work arrangements

As part of the recruitment process you will be required to complete pre-employment screening which will include a video interview, medical, police clearance and Australian working rights check.

We understand that unique perspectives, ideas and contributions only strengthen our workforce and are committed to creating a diverse and inclusive workplace of the future.

Activ reserves the right to remove advertising and/or commence the selection process prior to the application close date of 30 November.