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Bookings Administrator - Geelong

The Accessible Group

Accessible Accommodation is Australia’s leading provider of accessible accommodation for holiday, respite and short-stay term stays, providing services for people with disabilities around Australia. We support our detailed web site and online bookings with personalised service for people with all types of disabilities and all kinds of accommodation needs. Booking accommodation can be a challenging and distressing process, and our goal is to remove these problems with high standard, diligent, empathetic and determined service.

Our commitment is to employ people with lived experience of disability who are best positioned to understand and support our customers.

We work from home (apart from one day per fortnight, where we work together to build unity and team engagement) and have a flexible and understanding work environment where a person’s job time commitments work with their personal needs and family commitments. And, we pride ourselves on a culture where agility is a priority, and where there is trust.

Key criteria:

The role commences at 20 hours per week, between 2.00 pm and 6.00 PM Monday to Friday, with the potential to move to a full-time role (by mutual agreement) soon. The actual hours of work are flexible for the right candidate.

The candidate will need to live within 2 hours of Geelong, (to be able to attend fortnightly meetings in Geelong). Have their own up to date computer and telephone, high-speed internet and a workspace that is protected from background noise.

The candidate must be a person with a disability, or the carer of a person with a disability. Lived experience is essential to this role. Ideally, they will have a background in travel or hospitality.

The person must be well organised and efficient and have a strong capability in the use of MS Office tools (Outlook, word, excel) and some experience with CRM platforms such as SalesForce is desirable.

The person must be able to type at a pace as the enquiry comes through. You will be filling in guest requirements as you are talking. Confident in speaking on the phone to clients and customers.

Key responsibilities

  • Responding to email, phone and internet chat line booking enquiries
  • Follow-up on unbooked enquiries
  • Coordinating booking requirements between properties and guests, including specialist equipment hire and other specific needs
  • Pre-arrival follow-up on all bookings to confirm arrangements
  • Post – stay follow up
  • Website listing monitoring for detailed descriptions and updated videos
  • Creation and issuing of invoices

How to apply

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