Organisational Overview

Access Community Services Limited (ACSL) is Australia's leader and specialist in settlement, employment, training and youth and social enterprises for migrants, refugees and mainstream clients, in Queensland, particularly in the South East. As a community based, not for profit organisation limited by guarantee, we boast over a 30 year history of serving our local community which was originally established in Logan in 1984. We are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.

Position Overview

The introduction of the National Disability Insurance Scheme (NDIS) marks a significant change in how disability services are funded and how service in provided to the NDIS participant.

The Support Coordinator is responsible for connecting people with a National Disability Insurance Scheme (NDIS) Plan to access a range of supports which align with the support items in their NDIS plan and that suit their individual needs, across one or more providers.

As a Support Coordinator, you will provide varying levels of coordination and transition support for ages 0 to 65 years old. As well as considering individual's circumstances and level of complexity. Participants will be matched with community based and/or mainstream programs to fulfil their individual needs whilst receiving continuous support and assistance.

Key Responsibilities

Support Coordinator's duties may vary depending on the specific needs of the customer and the goals outlined in their NDIS plan. Common day to day duties of position may include (but not limited to) assisting the participant to:

• Assess a number of mainstream, community, informal and provider options;
• Presenting the type of supports available to the participants allowing them to exercise choice and control;
• Negotiate services to be provided and their prices;
• Develop service agreements and create service bookings with preferred providers;
• Arrange for any assessments required to determine the nature and type of funding required;
• Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds;
• Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds;
• Link the participant to mainstream or community services (i.e. housing, education, transport, health;
• Assess and manage risk in line with organisational policies and procedures;
• Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
• Resolve problems or issues that arise;
• Understand their responsibilities under service agreements;
• Change or end a service agreement;
• Be the key contact for service issues, complaints, major changes, including facilitating:
• Pre-planning meetings (goal review/setting);
• Plan review meetings.

Selection Criteria

• A diploma or tertiary qualification in degree in Human Services, Social Work or related disciplines;
• Demonstrated strong time management skills including prioritization of competing tasks;
• Demonstrate understanding of the challenges faced by people with a lived experience of severe and persistent mental health issues;
• Understanding of public sector and community based service systems relevant to people with lived experience;
• Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue;
• Experience working with culturally and Linguistically Diverse persons;
• In-depth understanding of the NDIS;
• High level of interpersonal and communication skills to build rapport and interact effectively with clients, staff and other agencies;
• Experience in preparing detailed reports as per NDIS requirements;
• Computer Literacy, word processing and database competencies;
• Current Queensland driver's license;
• Current Paid Blue card or the ability to obtain one is essential;
• Current Yellow card/national worker screening check or the ability to obtain one is essential;
• Rights to work in Australia.

Application

Forward your application addressing the selection criteria (no more than 2 pages) included along with the cover letter attachment and current resume. For a copy of the Position Description - please email Gauri Patankar, Recruitment Officer at [email protected], using the subject line: NDIS Support Coordinator enquiry via EthicalJobs.

***Applications will not be considered without the resume and response to selection criteria. Please merge your cover letter and selection criteria in a single document.***

We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.