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Hospitality Trainees - Townsville

Access Community Services

Organisational Overview

Access Community Services Limited (ACSL) is Australia's leader and specialist in settlement, employment, training and youth and social enterprises for migrants, refugees and mainstream clients, in Queensland, particularly in the South East. As a community based, not for profit organisation limited by guarantee, we boast over a 30 year history of serving our local community which was originally established in Logan in 1984. We are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.

Position Overview

Carry out tasks related to hospitality (including housekeeping, food and beverage, customer service, events and functions, administration etc.) under supervision consistent with learning progression. Complete learning and assessment outcomes required for the traineeship, whilst undertaking a Certificate I in Hospitality training program.

Key Responsibilities

  • Provide service support to the workplace supervisor
  • Consistently offer professional, friendly engaging service
  • Assist customers/guests in an informative and helpful way
  • Follow Host Employer policies, procedures and service standards
  • Develop a knowledge of Food and Beverage products and promotions
  • Follow all safety and sanitation policies and procedures when handling food and beverage
  • Take and deliver customer orders whilst providing excellent customer service
  • Prepare set ups for tables and/or rooms
  • Following cash handling procedures as directed
  • Ensure cleanliness
  • Assist other departments wherever necessary and maintain good working relationships
  • Carry out administrative, receptionist, client assistance, information handling and other processing tasks if required or directed
  • Maintain any records in a neat and orderly manner to ensure ease of locating documents, reports and other paperwork and identity improvements to current systems and practices.
  • Complete requested tasks and prioritise own tasks to meet appropriate deadlines to a high standard.
  • Respond to all general enquiries in a professional and friendly manner.
  • Running general errands as well as other general administrative duties if directed.
  • Provide professional and friendly customer service to ensure positive feedback is received.
  • Have input into de-briefs at staff meetings to discuss the ways in which processes could be amended if any difficulties occurred.
  • Workplace housekeeping tasks

Selection Criteria

To be successful, you must possess the following qualities:

  • Responsible and reliable
  • Ability to work as part of a team
  • Ability to follow instructions
  • Positive Attitude
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to meet the eligibility requirements for the Skilling Queenslanders for Work Program

Desired but not essential:

  • Previous experience an asset
  • Good communication and organisational skills
  • Good interpersonal and problem solving skills
  • Customer service Skills

Application

Forward your application addressing the selection criteria (no more than 2 pages) included along with the cover letter attachment and current resume.

***Applications will not be considered without the resume and response to selection criteria. Please merge your cover letter and selection criteria in a single document.***

We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

How to apply

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