Organisational Overview

Access Community Services Limited (ACSL) is Australia's leader and specialist in settlement, employment, training and youth and social enterprises for migrants, refugees and mainstream clients, in Queensland, particularly in the South East. As a community based, not for profit organisation limited by guarantee, we boast over a 30 year history of serving our local community which was originally established in Logan in 1984. We are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.

Position Overview

The Health Service Officer will be responsible for providing a broad range of administrative support functions to the health division, as well as being the first point of contact for enquiries and customer service. The role requires great attention to detail and an analytical mind to assist with daily administrative tasks such as bookings, reception and service enquiries, as well as essential administrative functions including client information management, data entry, reporting and financial processing for clinical services. The role supports health staff across a broad range of programs, including NDIS and other clinical and community programs and requires care and compassion, as well as cultural sensitivity.

This is a full-time fixed term position expiring on 30 June 2021; extension will be subject to organisational review.

Key Responsibilities

• Being first point of contact for service users in relation to service delivery
• Deal with all relevant enquiries and provide pathways to information on supports in a timely manner
• Manage and maintain accurate bookings for services for service users and staff
• Process NDIS and Medicare claims
• Actively contributing to the administration and coordination of allied health service
• Data entry, client information management and reporting
• Financial processing for clinical services
• Highlight any concerns/risks to management as they arise from service users and support workers
• Represent Access in a professional and positive manner
• Other duties as required to meet operational needs

Expectations:

• Has a high level of understanding of allied health and disability services
• Has a high level of cultural competency and able to communicate in a culturally sensitive manner
• Proactive, punctual, reliable, and well-spoken
• Vibrant nature, enjoys dealing with people on a daily basis
• Maintain a high professional and ethical profile in accordance with industry and organisational standards
• Maintain a well-groomed and business-like appearance
• Understanding of customer service delivery
• Carry out other tasks as assigned by the manager

The successful applicant must have an understanding that:

• Compassion and respect must be shown to all service users and have an appreciation of diverse cultures
• Confidentiality is of paramount importance and
• That customer service is a high priority at all times

Selection Criteria

To be successful you must possess:

• Minimum of 2 years experience in an administrative role, preferably within the community or health services sector
• Excellent customer service, including being friendly, welcoming and compassionate
• Proficient in Microsoft Word and Excel, and an ability to use a broad range of databases
• Able to demonstrate an in-depth knowledge of allied health, mental health services and NDIS
• Great attention to detail and an analytical mind
• Excellent time management and organisational skills with a flexible approach and demonstrated ability to meet tight deadlines
• Exceptional communication (written and verbal) and interpersonal skills
• Prioritisation of work, including the ability to manage multiple tasks
• Initiative in being organised and punctual
• Ability to work autonomously, but also as a member of a team
• Resilience, integrity and a positive approach to issues resolution
• Knowledge, understanding and empathy when working with people with disability, mental health conditions and from CALD populations
• Understanding of Medicare billing, Electronic Medical Records, and the Australian health system desirable
• A certificate in Medical/Office Administration or associated business discipline will be highly regarded
• Current Drivers License desired
• Current QLD Paid Blue Card and Yellow Card or ability to obtain one
• Rights to work in Australia

Application

If you are looking to join a reputable, fast-growing and supportive organisation please email your most current CV with your application letter outlining your experience and qualifications, and addressing the key points above.

***Applications will not be considered without the resume and response to selection criteria. Please merge your cover letter and selection criteria in a single document.***

We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.