Organisational Overview

Access Community Services Limited (ACSL) is Australia's leader and specialist in settlement, employment, training and youth and social enterprises for migrants, refugees and mainstream clients, in Queensland, particularly in the South East. As a community based, not for profit organisation limited by guarantee, we boast over a 30 year history of serving our local community which was originally established in Logan in 1984. We are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.

Position Overview

The Access Gateway is an initiative to extend ACSL's support services to the wider disadvantaged population of Logan. The role's purpose is to provider daily support to clients in the centre and enquiries which present to the centre. The role may be required to supervise a reception trainee and support them to develop their skills in client facing support and reception duties. Additionally, the role will manage external enquiries for room bookings.

This is a fixed-term full-time position based in Logan Central.

Key Responsibilities

• Overseeing the reception space at the Access Gateway, including directing clients and seeing to phone calls
• Stocking, tidying and managing donations
• Monitoring and ordering stock and resources
• Ensuring the reception space and rooms is kept clean and tidy in line with WHS requirements
• Receiving and booking rooms for external enquiries, following WHS and finance processes
• Providing information and advice on local services and referral pathways for general enquiries

Selection Criteria

The successful candidate will possess the following:

• Tertiary or other qualifications within Community Services, Human Services or similar discipline.
• Relevant experience working with vulnerable families and communities.
• Ability to engage with people from a culturally and linguistically diverse background and refugees.
• Interpersonal skills including the ability to consult and negotiate with a range of internal and external stakeholders.
• Ability to work independently and take initiative.
• Proficient in using general computer programs and client management systems.
• A paid Blue Card or ability to obtain one.

Application

Submit your application addressing the selection criteria (no more than 2 pages) included along with the cover letter attachment and current resume by clicking Apply Now. For a copy of the Position Description - please email Ru at [email protected], using the subject line: Client Support Officer - Logan Central enquiry via EthicalJobs.

***Applications will not be considered without the resume and response to selection criteria. Please merge your cover letter and selection criteria in a single document.***

We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.