Organisational Overview

Access Community Services Limited (ACSL) is Australia's leader and specialist in settlement, employment, training and youth and social enterprises for migrants, refugees and mainstream clients, in Queensland, particularly in the South East. As a community based, not for profit organisation limited by guarantee, we boast over a 30 year history of serving our local community which was originally established in Logan in 1984. We are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.

Position Overview

The primary role of the Business Development Coordinator is to position the organisation as a local leader, being best in class. Your goal is to build the network and achieve the required individual performance levels in the delivery of fee for service and contracted employment services, specifically the registration of customers and placement of job seekers into secure sustainable employment.

You will be driven to exceed KPIs, proactive in your approach and can empathise with those with from disadvantaged groups, people with disabilities, culturally and linguistically diverse backgrounds, parenting responsibilities and understanding the barriers they may face to gaining sustainable employment.

The role consist of but is not limited to 4 main objectives:

• Sourcing employment opportunities by the use of strong Business 2 Business Development, sales and marketing skills.
• Building trusting relationships clients, stakeholders and potential employers.
• Placing clients into suitable, sustainable employment by understanding client abilities and understanding employer needs.
• Keeping clients in employment long term by working with caseworkers, clients and employers by motivating, coaching and with the use of mediation between employer/employee when required.

This is a permanent full-time position based in Logan Central.

Key Responsibilities

• Develop and Manage new and existing business processes and fostering relationships and partnerships, ultimately resulting in revenue growth for the organisation.
• Initiate and maintain effective networks / relationships with local and regional employers, industry, community, Government bodies and associated organisations, contribute to and implement strategies that increase market awareness of the Employment & Training Services;
• Support Employment Team to ensure all team and individual KPIs are met including targets, outcomes, claims and all service requirements as stipulated by ACEL;
• Supervise and mentor employment sales personnel to ensure KPI's are achieved across the team;
• Identify, implement and maintain person-centred strategies to attract and retain both clients and employers;
• Effectively negotiate employment opportunities for clients;
• Ensuring operations are conducted ethically, fairly and within the statutory legal and contractual requirements of funded programs;
• Develop and execute Agreements with external Providers to increase Fee For Service opportunities;
• Work to strict sales targets and KPIs, within the standards of Disability Employment, ParentsNext and any other program as required; whilst providing exceptional customer service to clients, employers and both internal and external stakeholders.
• Develop and maintain a customer database;
• Have a strong understanding of the local labour market wherever Access has Employment sites and be able to identify emerging opportunities;
• Meet your KPIs by converting sales leads into sustainable placements;
• Deliver effective Post Placement Support to both the employee and employer in order to maintain employment long term as required;
• Monitor client job placements and outcomes ensuring that team file case notes and all other documentation are relevant and in line with the minimum standards. prepare regular reporting to the Executive Manager Employment Services;
• Positively promote ACEL and its services, maintaining a high profile and professional company image;
• Assist and support clients to become work ready;
• Participate in corporate and community events.

Selection Criteria

The successful candidate may possess the following:

• Experience in delivering high levels of customer service in a complex stakeholder environment;
• Demonstrated experience in marketing / sales;
• Demonstrated success working in a target driven environment and exceed KPI's;
• Be a self-motivated, results driven professional passionate about using your skills to help unemployed job seekers secure employment;
• Excellent communication skills both written and verbal and able to adapt style to suit audience;
• Resilient and positive person with infectious energy;
• Exceptional Time management and organisational skills;
• Demonstrated evidence of achieving financial performance targets;
• Understanding and using data to contribute to the performance of the business;
• Quality attention to detail and ability to effectively and accurately record information;
• Demonstrated ability to deliver on time and comprehensive reports;
• Demonstrated ability to deliver multiple projects on time;
• Demonstrated knowledge of Government and Non-Government and community sector departments;
• Demonstrated ability to build strategic relationships with a broad range of key stakeholders, including industry and employers, that drive employment outcomes (Sustainability);
• Demonstrated ability to understand labour market trends, barriers facing clients, and to match clients with employer needs;
• Excellent organisational skills;
• Strong positive problem solving and conflict resolution skills;
• Knowledge and application of Disability Employment Services (DES) contract DEED and guidelines desirable but not essential.

Other Requirements

• Current Driver's License;
• Current QLD Paid Blue Card;
• Current Police Check (National Police Check) for employment;
• Rights to work in Australia.

Application

Applications only accepted via the Apply Now button. For a copy of the Position Description - please email Ru at [email protected], using the subject line: Business Development Coordinator - Employment Services - Logan Central enquiry via EthicalJobs.

***Applications will not be considered without the resume and response to selection criteria. Please merge your cover letter and selection criteria in a single document.***

We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.