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Operations Manager - Customer Service

abrs

Our Client, a leading NFP, is currently recruiting for an experienced Operations Manager to join their team based in the Greater Sydney region.

This role will involve:

  • Facilitating excellence in person-centred customer service
  • Responsibility for the management of budgets and the financial performance of the teams
  • Develop and manage business growth opportunities
  • Ensure services operate within the continuous quality and risk management framework
  • Develop, implement and review any projects, programs and policies that pertain to business growth
  • Accountable for the successful operations and delivery of all services within the division
  • Lead and manage staff performance and development across the division

The requirements for this role include;

  • Demonstrated business acumen with the ability to manage business contracts and build key relationships
  • Knowledge of compliance, audit and risk management processes
  • Extensive people leadership skills
  • Demonstrated experience leading and implementing significant organisational change
  • Demonstrated experience in leading human services teams including responsibility for service performance, operational and budget management
  • Minimum 5 years in a senior manager/leadership role
  • A tertiary qualification within Social Care/Disability

To apply hit APPLY NOW as we will be shortlisting for this position soon.

For a confidential discussion OR to find out more about the role please call Paula on 02 9218 2428 or email [email protected] using the subject line: Operations Manager - Customer Service enquiry via EthicalJobs.

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