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Intake Officer - Child and Parenting Support


As the Intake Officer you will be responsible for providing high quality, professional telephone-based service to clients, facilitating intake process and establishing referral pathways within the organisation.

This role will involve:

  • Taking enquires over the phone, ensuring a welcoming and supportive telephone manner at all times
  • Conduct the intake process that involves active client response, providing advice, screening, initial assessment, entering client data, establishing referral pathways
  • Provide support to vulnerable people who may be in crisis and experiencing complex needs
  • Maintain up to date knowledge of local community services agencies and develop relationships to facilitate warm referrals

My Client is looking for a candidate with a passion for making a positive impact on peoples lives. Someone who is interested in Counselling and building their skills.

The requirements for this role include:

  • Certificate 4 or higher in Community Services or/relevant field or working toward
  • Working with Vulnerable People Clearance
  • Experience in dealing with difficult clients and families experiencing stress
  • Demonstrated skills, knowledge and experience working the children, young people and their families
  • Ability to use person-centred approaches to develop and implement support and service offering for individuals
  • Professional phone manner

How to apply

This job ad has now expired, and applications are no longer being accepted.

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