• Competitive salary + mileage covered + Part time hours available
• Make a positive impact on the community
• No on-call work or rostering of support workers

A fantastic opportunity for an experienced Case Manager to start a regional HCP role with an established national not-for-profit aged care provider.

The Organisation

Our client, a well-known company with a reputation of providing top of the line service to their clients across Australia. They are one of the leading Not-For-Profit organisations in Aged Care. Due to organic growth in the business, they looking for an experienced Home Care Packages Case Manager to work for their in-home Aged Care Service, empowering the lives of Aged Persons and their families. This organisation is very well known and respected within the community as providing their clients with a high level of service and a family feel. Start next week with this great organisation.

This organisation is very well known and respected within the community as providing their clients with a high level of service and a family feel.

The Role

Reporting to the Case Manager Team Leader, you will be responsible for the assessments, referrals, service provision and ongoing case management of clients and their needs. Vital to this role is the promotion of the services to the community and initiating and maintaining ongoing contact with community organisations. You will have a strong awareness of WHS and a sound level of report writing and administrative skills. You can work either full time or part time with this role.

• Work from the community doing assessments/check in at clients’ homes and some office hours.
• Delivering excellent customer service on daily basis.
• Working with people with disability and older people to get services in the home and community.
• Handling customer enquiries effectively and in a timely manner.
• Assessment of customer needs, care plans and budgeting.
• Create meaningful care plans that are person centred.
• Building rapport with customers and their families.
• Risk assessments and risk minimisation strategies.
• Safe working procedures to be implemented.
• Implement organisation’s policies, procedures and work processes to ensure high quality of care for customers.
• Have quality and value control that ensures all standards are met.
• Respond to customer complaints.
• Working within the consumer directed care and person centred practices.
• Respect the privacy and dignity of all participants.

The Successful Candidate

• High knowledge and understanding with experience working within aged care and/or disability services.
• Working knowledge consumer directed care and person centred practices.
• Ability to create person-centred plans within budgets.
• Assessment and reviewing experience individual customer needs, developing care plans and working within program guidelines.
• Experience developing, managing and review individual budgets.
• Experience in doing risk assessments and risk minimisation strategies.
• Problem solving skills and the ability to leverage networks.
• Relevant tertiary qualification.
• High level of verbal and written communication skills including skills for computer literacy skills.
• Leadership skills and proven relationship management skills with internal and external stakeholders.
• Ability to work effectively, efficiently and accurately and priorities workloads.
• Australian Driver License and own car.

On Offer

• Competitive salary + mileage covered
• Make a positive impact on the community
• No on-call work or rostering of support workers
• Work in a committed and family-feel environment

Vital to this role is to have great communication skills - As well as having a passion for helping people, you will be an advocate for the organisation and be able to represent the organisation and the great work they do.