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Team Leader / Support Coordinator

  • Hybrid Team Leader & Support Coordinator role

Ablelink is seeking an experienced Support Coordinator in Melbourne to step into a hybrid Team Leader role. Make a greater impact by supporting a balanced load of Ablelink team members and a partial customer load.


Founded in 2017, we are a team of professionals dedicated to assisting people to understand the NDIS and achieve meaningful outcomes. We specialise in support coordination, allowing us to be independent and focussed entirely on the people we support without conflict with other services.

Ablelink is a values-based organisation that has a clear vision for support coordination in the future. We are committed to delivering the best outcomes for people with a disability.

We value the diverse experience of our staff. Our nimble business is designed to enable all staff to work collaboratively to solve problems and deliver for our NDIS participants. We believe that every participant should have a relationship with their Support Coordinator, but also benefit from the combined experience of the team.

Our Support Coordinators are given the freedom and flexibility to manage their own workload, time, and approach to assisting participants. Our model supports working from your own space and saving time lost in “the daily commute” but we also encourage spending time at our hot desk office in Collingwood from time to time. Knowledge sharing and collaboration is a key part of the culture at Ablelink, which we support using technology and regular catch-ups with the team.

We are a tech-forward company, equipping our team with the tools and administrative support necessary to deliver a great service, while still allowing the flexibility to tailor the experience to the needs of both the participant and the Support Coordinator. This allows our Support Coordinators to do what they are passionate about and spend more time directing real outcomes for people they’re working with.

We use top tier software designed to optimise the efficiency of Support Coordination, including:

  • Our Salesforce CRM, which is developed in house and adapted in line with feedback from the team to optimise record keeping and streamline the reporting process.
  • DocuSign electronic signing for all team members.
  • A custom Outlook integration, for efficient logging of time and progress notes, right from your emails.

Team Leadership

The Team Leader component of the role will include:

  • Conducting Individual supervision meetings with select team members
  • Delivering coaching and guidance directly, and generally on our Teams Channels
  • Attending intake meetings and assisting with allocations
  • Involvement with Team Leader meetings to shape Ablelink’s service


  • You have a holistic, compassionate and informed approach to life and the disability sector.
  • You can work creatively with participants to help utilise resources and support budgets to achieve their goals.
  • You have a desire to lead and share your knowledge with team members
  • You are a natural at problem solving and comfortable preparing reports.
  • You’re a self-starter. You possess the motivation and drive to push yourself to deliver a great service while working autonomously.


  • A Full-time role (part-time negotiable)
  • Flexible working hours and opportunity to work from home. While customer visits are an integral part of support coordination, they can be arranged to suit your work-life requirements.
  • Supportive and empowering culture.
  • Administrative support and innovative systems, allowing you to focus on what you do best.
  • A generous starting salary will be offered to the right candidate, with opportunity for review based on performance. Phone and computer supplied, work-related kilometres will be reimbursed. The usual employee entitlements of 10% superannuation, sick leave and annual leave at pro rata rate.


  • Experience working with people with a disability, their families and carers
  • You have at least 1 year experience working as an NDIS Support Coordinator
  • Intermediate computer literacy (PC, Microsoft Office & Teams, CRM)
  • Valid driver’s licence and vehicle
  • NDIS Worker Screening Check
  • COVID Vaccination evidence


  • Leadership experience within an NDIS service
  • Experience in Training and Development
  • Tertiary qualification in relevant discipline
  • SDA knowledge
  • Comprehensive understanding of service offerings in Melbourne

This role is perfect for someone with a drive to achieve more for NDIS participants and broaden their impact through the wider Ablelink team.

If this is the kind of organisation that you could see yourself flourishing in, we’d love to chat.

If you have any questions, please don’t hesitate to contact us at jobs@ablelink.com.au using the subject line: Team Leader / Support Coordinator enquiry via EthicalJobs.

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