ABOUT US:

Acquired Brain Injury Services Ltd is a specialist support service for people with an acquired brain injury in Greater Sydney, Central Coast and Central West of NSW.

OUR VISION:

We embrace the unique needs of people with Acquired Brain Injury and seek to be at the forefront of service provision, responding to clients' needs to achieve equality of opportunities, empowerment, and independence in all aspects of life.

ABOUT THE ROLE:

The Client Service Manager role is a permanent Full-Time position based from our Sydney office in Auburn NSW 2144.

The client Service Manager is responsible for the direct service delivery to people who have an acquired brain injury. The Client Service Manager will manage a team of Community Support Workers to flexibly meet our clients' needs within their allocated hours of service provision.

The position involves developing good working relationships and communication with our clients, their families, employees and other stakeholders involved in meeting their individual needs.

KEY RESPONSIBILITIES:

• Develop, monitor and coordinate services to our Clients within their funding arrangements.
• Manage and develop a team of Community Support Workers, including recruitment, training, supervision, competency assessment and support.
• Create, communicate and maintain fortnightly rosters, including filling shifts when required.
• Monitor and approve Community Support Worker's shift attendance.
• Provide 24 hours On-Call support and crisis management Monday to Friday each week and every sixth weekend.
• Promote independence and support Clients to achieve their individual goals.
• Develop and negotiate Service Agreements with Clients.
• Support Clients with judgment and decision making.
• Support Clients to access and engage in their chosen communities.
• Monitor client wellbeing and provide reports to the relevant bodies where appropriate.
• Write reports or recommendations regarding Client support needs for funding applications or reviews.
• Provide regular feedback to the Management Team.
• Maintain accurate records.
• Adhere to our quality management system and standards.

EXPERIENCE AND QUALIFICATIONS:

• A diploma or tertiary qualification relevant to the work required to be performed.
• Previous experience in a relevant industry or service.

CONDITIONS:

• Driver License and use of a registered vehicle
• NDIS Worker Check (NDISWC)
• First Aid Certificate
• National Police Check

AWARD CLASSIFICATION:

• Social and community services employee level 5 - Social, Community, Home Care and Disability Services Industry Award 2010

ADDITIONAL BENEFITS:

• Day off once a month per RDO accrual
• Free on-site parking
• Mobile and laptop provided

For more information or to apply, please contact Emily on 02 9748 7372 or email us at [email protected], using the subject line: Client Services Manager enquiry via EthicalJobs.

www.abis.org.au.

A position description is attached.