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Team Leader - Client Services - Newnham

Dementia Australia
  • Attractive salary packaging options available
  • Full time, fixed term opportunity until December 2023
  • Flexible working arrangements – Work both from home and the office!

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

  • We connect by promoting a people centred way of working and respecting all
  • We collaborate in a supportive manner with each other, other teams, clients and external parties
  • We commit to our purpose and direction, are accountable for our actions and support innovation, reshaping the way we do things

Located in Newnham, Tasmania, and working with a team of Support Workers, who are providing Social Support Group (Day Respite) and Social Support Individual (Community Access) to people living with dementia and their families, the Team Leader, Client Services is responsible for providing leadership, support and mentoring to these Client Services staff. This role will manage all day-to-day operations of the team with a focus on providing a high level of client service and satisfaction and also take responsibility for ensuring the goals and objectives of services and programs are met.

Reporting directly to the State Manager, Client Services you will also be responsible for:

  • Leading, managing and supporting the Client Services team and day to day operations to ensure a coordinated, consistent and high quality approach to service delivery of the programs
  • Coordinating activities of the programs to ensure optimum efficiency and an accurate reflection of provided funding.
  • Evaluating and reporting on program outcomes in line with the relevant service agreements and the requirements of the funding bodies.
  • Developing and fostering positive and strong team relationships within Dementia Australia, including national colleagues and across all departments.

To be successful in this role you will be a team player, show an absolute commitment to the delivery of high quality dementia services and support and meet the key selection criteria outlined below.

Key Selection Criteria:

  1. Experience in team management including mentoring and developing people in a positive inclusive manner.
  2. Extensive experience working with people with dementia as well as carers and families and an understanding of relevant Service Systems, including My Aged Care and the National Disability Insurance Scheme.
  3. Experience liaising with community organisations and other key stakeholders to collaborate on client need.
  4. A high level of verbal and written communication and reporting skills and advanced interpersonal skills.
  5. Excellent attention to detail, with proven problem solving and organisational skills.


  • Tertiary Qualifications in a relevant discipline (health/allied health/social services sector) and experience in a similar position.

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

How to apply

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