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National Relationship Coordinator

Dementia Australia
  • Attractive salary packaging options available
  • Full time contract opportunity until April 15, 2022

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

  • We connect by promoting a people centred way of working and respecting all
  • We collaborate in a supportive manner with each other, other teams, clients and external parties
  • We commit to our purpose and direction, accountable for our actions and support the innovations, reshaping the way we do things

Located in North Ryde, NSW, the National Relationship Coordinator will be a member of the Individual Giving Team and be responsible for delivering the highest standard of customer service, donor care and engagement to all donors for Dementia Australia.

Reporting directly to the Team Leader, Donor Engagement you will also be responsible for:

  • Contributing to increasing the income of Dementia Australia through donor engagement administration related activities.
  • Acting as first point of contact for supporters and potential supporters, via emails, phone calls, and mail, providing interaction that inspires and informs.
  • Maintaining supporter details in CRM.
  • Assist with delivering all donor engagement tasks such as EOFY, donor thank you cards, Christmas cards, receipts & other donor related tasks.
  • Bring new ideas to the team for proactive approaches with regards to recruiting and thanking donors.

To be successful in this role you will be a team player, have excellent interpersonal communication skills and meet the key selection criteria outlined below.

Key Selection Criteria:

  1. Previous experience in an administrative/coordination position with a proven knowledge of fundraising and/or marketing
  2. Highly engaging, warm and energetic personality
  3. Well-developed oral, written and interpersonal skills
  4. Customer service focused and compassionate when interacting with supporters and the general public
  5. Experienced in Microsoft and Excel and other CRM based
  6. Awareness and understanding of fundraising compliance and the key principles of the Privacy Act

Qualifications:

  • Tertiary qualifications and/or relevant experience in Fundraising would be highly regarded

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

The position description can be found on our website https://www.dementia.org.au/careers.

For specific role enquiries, please contact the Recruitment team at Recruitment@dementia.org.au, using the subject line: National Relationship Coordinator enquiry via EthicalJobs.

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