• Progressive Peak Body for Dementia
• Part time (0.8FTE), ongoing opportunity
• Attractive salary packaging available

Dementia Australia is a well-known and respected organisation transforming the experience of people impacted by dementia by elevating their voices and inspiring excellence in support and care free from discrimination.

We are currently seeking an experienced Customer Accounts Officer to join our Centre for Dementia Learning team based in Parkville, VIC. The position will work closely and collaboratively with the Client Relations Consultants, Scheduling Coordinator, and Facilitator teams in coordinating the administration of consulting and Fee for Service education program delivery.

Reporting to the Manager, Centre for Dementia Learning VIC/TAS, you will be responsible for:

• Preparing quotations and following up reminders and invoicing for all Fee for Service education program delivery and Consultancy sessions.
• Preparing documentation and monitoring the progress of the consultation process.
• Preparing accurate and timely reports including preparation and management of finance, the statistics required to report on the progress and outcome of all Fee for Service work.
• Providing administrative support to the Manager and Customer Relations Consultants.
• Promote the Fee for Service work provided by Dementia Australia and follow up with potential clients

To be successful in this role you will be a team player, have excellent interpersonal communication skills, and meet the key selection criteria as outlined below.

Key Selection Criteria

1. Proficient intermediate to advanced skills in the MS Office Suite particularly Word, Excel, Outlook, and PowerPoint as well as Publisher.
2. Experience in a busy environment, with competing deadlines.
3. Demonstrated experience in a similar role.
4. Maintain a high level of written and oral communication skills including the ability to market the CDL programs and effectively communicate with staff, volunteers, and a range of service users.
5. Ability to prioritise workload demands and cope with pressure.

Certificate IV or above in a Business related discipline would be desirable. Experience as an administrative officer in the not for profit sector will be viewed positively.

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families, carers and friends.

The position description can be found on our website.