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Client Services State Manager

Dementia Australia
  • Progressive Peak Body for Dementia
  • Full time, fixed term opportunity until June 2022
  • Attractive salary packaging options available

Dementia Australia is a well-known and respected organisation transforming the experience of people impacted by dementia by elevating their voices and inspiring excellence in support and care free from discrimination.

About the role:

As State Manager, Client Services you will play a key leadership role responsible for the state-wide operations of our services delivered to people living with dementia and their carers. This is an integral role that ensures the delivery of high-quality safe and effective services ensuring we are meeting our obligations to funders and our clients. This includes:

  • Manage employees and resources within allocated budget parameters in order to ensure the organisation delivers on the objectives as outlined in the strategic plan.
  • Establish and maintain industry relationships with relevant stakeholders within the region.
  • Ensure all service and funding targets are met, reports and statistics maintained and reported on appropriately and facilitate intra-departmental strategic service planning and development, and foster a culture of service excellence and innovation.

For a detailed description of the position objectives and responsibilities, please refer to the position description which can be found on our website.

About you:

To be successful in this diverse and active role you will be a team player, show an absolute commitment to the delivery of high-quality services and meet the key selection criteria and qualification requirements as outlined below.

Key Selection Criteria:

  • Demonstrated leadership skills including mentoring and developing staff in a positive inclusive manner.
  • Demonstrated experience in an operational role in a funded environment.
  • An understanding and experience in relation to contemporary issues, legislation, and standards impacting on community services.
  • Highly developed communication, negotiation, problem-solving and analytical skills.
  • A sound understanding and experience in service review and development.
  • A proven track record in leading staff to achieve organisational objectives.
  • Demonstrated ability in financial management and budget oversight.
  • Ability to strategically manage and lead the bigger picture with an eye for detail.


  • Tertiary Qualifications in a relevant discipline (health/allied health/social services sector) and experience in a similar position.

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

A position description is attached.

How to apply

To apply, please email a copy of your resume accompanied by a cover letter addressing the above key selection criteria to recruitment@dementia.org.au using the subject line: Client Services State Manager application via EthicalJobs.

Please note: Applications that do not contain a covering letter that addresses each of the key selection criteria will not be considered.

Applications Close – Tuesday, 07 April 2020 at 12 pm (noon).

For role enquiries, please contact Barbra Williams on 0427 007 442.

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