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Client Services Administration Officer

Dementia Australia
  • Progressive Peak body for Dementia
  • Attractive salary packaging options
  • Part time 0.5 FTE, fixed term opportunity until 30 June 2022 based in East Perth

Dementia Australia is a well-known and respected organisation transforming the experience of people impacted by dementia by elevating their voices and inspiring excellence in support and care free from discrimination.

We are currently seeking a Client Services Administration Officer to join our team based in East Perth, WA, on a part time (0.5 FTE), fixed term contract. As a pivotal part of the Client Services team, you will provide a variety of administration and Support services, including the provision of assistance to ensure effective planning, implementation and evaluation of client services and accurate and consistent data entry of client information.

Reporting directly to the Client Services State Manager you will also be responsible for:

  • Inputting referral and client information during the intake process using applicable organisational databases
  • Coordinating the collection and entry of relevant data to support timely and accurate reporting to funding bodies, using Client Management System Excel and other relevant databases or reporting tools.
  • Providing administrative assistance such as scheduling, calendar maintenance, liaising with clients and managing event registrations and waitlists.

To be successful in this role you will be a team player, show an absolute commitment to the delivery of high quality dementia services and support and meet the key selection criteria outlined below.

Key Selection Criteria:

  1. Demonstrated skills and experience in a range of administrative activities.
  2. Ability to maintain a high level of written and oral communication skills
  3. Demonstrated proficiency and experience with Microsoft Windows applications including Word, Excel, PowerPoint and Outlook.
  4. Ability to prioritise workload demands and cope calmly, effectively under pressure
  5. High level attention to detail
  6. Demonstrated ability to work as a member of a team as well as being able to work autonomously whilst taking initiative and problem solving independently


  • Tertiary qualifications and/or relevant experience. Certificate III in Business Administration would be highly regarded

In return, you will be offered a flexible and supportive work environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

For role enquiries, please contact Gail Longhurst via email on gail.longhurst@dementia.org.au.

The position description can be found below or on our website https://www.dementia.org.au/careers.

How to apply

To apply, please email your resume accompanied by cover letter addressing the above key selection criteria to Recruitment@dementia.org.au, using the subject line: Client Services Administration Officer application via EthicalJobs.

Applications close – Thursday, 28 May 2020 at 9.00am

Please note:

  • Applications that do not contain a covering letter that addresses each of the key selection criteria will not be considered.
  • We will only consider applications directly from candidates – no agencies please.

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