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Peer Support Coordinator - The Way Back Support Service

  • Job no: XBP6R

About us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride. 

Our service:

The Way Back Support Service (TWBSS) is a low to high intensity non-clinical support service and transition service for people experiencing a suicidal crisis or who have attempted suicide. This program is built on personal connection and integration with community services.

On Offer:

  • Permanent, full-time opportunity available
  • Based in Penrith, NSW
  • SCHADs Level 4 plus Super
  • Salary packaging options (up to $15,899 tax free!!)
  • Meals and entertainment allowance of up to $2,650!!
  • Leave loading at 17.5%
  • Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
  • Paid parental leave
  • One paid wellbeing leave day per year
  • Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
  • Excellent training & career development

Role Overview:

  • Provide direct and personalised assistance to consumers who have survived a suicide attempt or are experiencing a suicide crisis by providing referrals and linking with appropriate services, monitoring and reporting progress.
  • Use personal lived experience of mental health recovery to connect with consumers and provide support in a recovery-oriented, person-centred, and strengths-based way.
  • Provision and documentation of mental health assessments, including completion of mental state examination, support planning, safety planning and mandatory reporting as required.
  • Consultation, liaison and linkage with internal and external service systems to provide a full range of tailored supports, including collaboration with Hospital and LHD Mental Health teams.
  • Provide regular, flexible, peer support to consumers, and assist them to review their needs and resources and monitor activities identified in Individual Support Plans and Safety Plans.
  • Routinely perform Outcome Measures as per the Stride Outcome Measure Framework, and facilitate other reporting, feedback and research activities as required.


  • Minimum of a Certificate IV in a Community Services related discipline (ideally Peer Work)
  • Hold, or be willing to work towards, a Certificate IV in Peer Work and complete Safe Story Telling training or similar as identified by Stride
  • Personal lived experience of mental health recovery and proactivity in managing wellbeing
  • Minimum 2 years’ experience working with people at risk of suicide, and supporting people with mental health challenges
  • Ability to think and act calmly and deal sensitively with distressed people
  • Demonstrate effective listening, communication skills, and empathy
  • Demonstrated problem solving and organisational skills
  • Ability to work autonomously, but also as part of a multi-disciplinary team
  • Understanding of the principles of duty of care, rights to privacy and confidentiality
  • Commitment to professional development and willingness to participate in training as required
  • Basic computer skills including record keeping, case note and data entry
  • Must be eligible to apply/currently hold a WWCC
  • Must hold/be willing to apply for NDIS worker screening clearance 
  • Current Driver’s License

Vaccination against COVID-19 is a requirement for all positions and is in accordance with Stride policy. As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with this policy requirement.  

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

How to apply

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