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Case Worker - Newcastle

St Vincent de Paul Society NSW
  • Maximum term until 30 June 2022, full-time 38 hours per week
  • Based in Newcastle, NSW
  • Current NSW Driver Licence is required
  • SCHCADS Award, Level 4, hourly rates range from $35.03 to $37.90 (from Dec 2019) depending on qualifications and experience

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

Service Overview

St Vincent de Paul Society NSW have partnered with Department of Communities and Justice ('DCJ') Housing and NSW Health to jointly coordinate outreach to rough sleepers in the Newcastle LGA. As part of this multi-disciplinary team, patrols and other visible activities will create easy opportunities for rough sleepers to connect with the outreach team. The support service includes prevention and early intervention, rapid rehousing, crisis and post crisis, transition responses, and intensive responses for people aged 16 and over who are experiencing rough sleeping in the Newcastle LGA.

The Role

The Case Worker is responsible for effective assertive outreach to post crisis support to rough sleepers, with the objective of providing case management and social supports that sustain them in housing. This includes Assertive Outreach street patrols which will occur outside of regular working hours. Primary responsibilities of the role include:

  • Providing assertive outreach/case management; developing goal orientated case plans in conjunction with each client and conducting regular case plan reviews
  • Documenting and maintaining all client interactions
  • Investigating housing options and coordinate housing support
  • Advocating for clients where necessary, including government departments, courts, and service providers; includes providing court reports and attending with the person at court appearances
  • Assisting clients with living skills and linking to community activities
  • Organising and coordinating regular case management meetings with relevant supports and service providers.

This role will report to the Manager - Matthew Talbot Homeless Service and Team Leader - DCJ Newcastle Assertive Outreach Team. 

To be successful in this role, you will need:

  • Minimum Cert IV in relevant field or Qualifications in Social Work/Social Science/Community Welfare or other relevant field.
  • Demonstrated experience in working within the homelessness service sector.
  • Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
  • Proven organisational skills and the ability to prioritise work/client load including people with complex
  • and/or high-level needs,
  • Demonstrated ability to work as part of a team and to work independently and unsupervised.
  • Sound knowledge of WH&S legislation as it relates to the workplace.
  • Current NSW driver's license.
  • Willingness to work collaboratively within a multidisciplinary team adhering with SVDP and DCJ Code of Conduct and ability to maintain an ethical, non-judgmental, attitude towards clients and staff.
  • Willingness to work flexible hours outside of standard working hours

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment toSafeguarding Children & Young People.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

Please click here for a copy of the position description.

How to apply

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