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Medical Receptionist

The Queensland Council for LGBTI Health

Your team – Individuals Team

Contribution:

  • Our Individuals Services Team is the cornerstone of all our client facing services. It is a multi-disciplinary team of physiological, mental health, and support practitioners. Its role is vital in QC providing high quality, judgment free health and well-being services to our communities.

Key strategies:

  • We offer easy access to clinicians for a full sexual health screen and other services and we value non-judgmental communication between client and doctor to achieve the best possible outcomes for Lesbian, Gay, Bisexual, Transgender, Intersex, Sistergirl and Brotherboy people, supported by strong clinical processes to ensure we can continue to offer safe, effective and RACGP Accredited services.

Your contribution

Contributing to our clinical environment through welcoming patients and visitors and ensuring their smooth flow in the practice, and coordinating confidential correspondence, other communications, enquiries and appointments, maintaining physical environments for patient comfort, maintain accurate and confidential clinical records, managing stock and inventories, maintain client accounts and processing Medicare billing in an accurate and timely manner, and communicate effectively with clients, visitors, practitioners, management, and other support staff to ensure the smooth running of the clinic, along with other duties as required.

What we are looking for

QC is looking for team members who have a demonstrated track record in support to a diverse and multidisciplinary organisation and who are able to be a welcome first point of contact to our many diverse community members and partner organisations, key stakeholders and paid and unpaid workforce members.

  • Understanding of the importance of strictly maintaining patient and Practice confidentiality.
  • Proven experience in managing reception duties in a timely and professional manner including minimising waiting times, directing visitors clearly and accurately, answering telephone calls within an appropriate time and redirecting calls or messages.
  • Ability to liaise closely with patients, clinical staff and referring practitioners involved with the patient care and managing follow up appointments, including liaising effectively with other staff at the start and end of working days to maintain workflow and effective clinic functioning.
  • Proven ability to maintain a high level of client-practitioner satisfaction, as measured in response to feedback.
  • Ability to convey a caring, judgment free attitude by empathising with and supporting patients by anticipating and easing patients’ anxieties, answering patients’ questions and promptly attending to distressed patients and emergencies as appropriate to the role.
  • Proven track record of cooperative relationships with team members and communicating effectively with clients, visitors, practitioners, management, and other staff to ensure the smooth running of the clinic, to avoid or resolve challenges and difficulties, ensure the exchange of important information, and positively contribute to team problem solving to resolve challenges.

For detailed application instructions, please refer to the Application Package attached.

Submitting an Application

To apply, please click Apply Now and follow the instructions.

Applications will not be considered unless the Selection Criteria (contained in the Application Package) has been clearly and fully addressed.

Further Details

For further information or questions about the position, please contact Julie Fresta on 07 3017 1777 or [email protected] using the subject line: Medical Receptionist enquiry via EthicalJobs.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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