Why work for us:

• Permanent Full - time position
• Metro Location (Newington, Fairfield & Penrith) Clinics
• We are a leading and continually growing NFP organisation
• We offer a friendly, collaborative, and committed team and you will have your contribution valued
• Opportunities to grow your career with us.
• Base Salary from $57,143 to $62,003 (FTE) - depending on clinical experience
• Full Not For Profit Salary Packaging ($15,900) plus Meal/Entertainment ($2,650) increasing your fortnightly take home pay

About Family Planning NSW

Family Planning NSW (FPNSW) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation we offer expert clinical care, information and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses and other professionals.

Family Planning NSW is committed to excellence in meeting the reproductive and sexual health needs of the community. We achieve this by providing best practice, accredited clinical services, enhancing the knowledge and skills of service providers, improving the body of knowledge about reproductive and sexual health through rigorous research and evaluation, and leading international development projects to promote the rights of marginalised people in developing countries.

Our Values

FPNSW is a pro-choice organisation:

• Staff are expected to fully support an individual’s right to choose regarding their pregnancy, whether that be parenting, adoption/foster care or abortion
• As an abortion service provider, all staff at FPNSW are expected to actively participate in the provision of abortion services within the full scope of their role.

Must support the Family Planning NSW Values:

• Human rights focus - promoting the rights of all people to reproductive and sexual health
• Integrity - maintaining a strong ethical base, being accountable and transparent
• Inclusiveness - valuing and respecting diversity without judgment
• Equity of access - ensuring access to our services for all including priority populations
• Client centred - placing the needs of the whole person at the centre of our work
• Commitment to excellence - ensuring high standards in all our work
• A just culture – a balanced accountability for both individuals and the organisation

About the Role

The Senior Administration Officer – Clinics is primarily responsible for leading and managing the clinic administrative team to provide high quality reception services and administration support to clients, visitors, and staff to facilitate the smooth and effective operations of the clinics.

They work within the multi-disciplinary team in the delivery of services which are safe, effective and client centred. The Senior Administration Officer is also responsible for providing administrative supports to the Operations Manager, the Continuous Quality Improvement Nurse and leading the reception team.

Selection Criteria

Essential

• Relevant certificate level qualifications (or higher) in business administration or similar
• Minimum 5 years previous experience in an administration, reception or similar role with exceptional customer service skills
• Minimum 2 years previous experience managing staff, including staff attraction and retention, performance management, staff training and development
• Proven strong interpersonal, negotiation, written and oral communication skills
• Proven high level of analytical and problem-solving skills
• High level computer skills including word processing, spreadsheets and data entry
• High level ability to manage competing demands
• Proven ability to lead, and adapt effectively to, change
• Current NSW driver’s license

Desirable

• Experience working in a healthcare environment
• Previous experience in basic financial systems and scheduling
• Previous experience in utilising electronic medical record systems and client billing systems

Other Requirements

• A Criminal Record Check is required prior to commencement in this role
• In accordance with NSW Health Orders, all staff employed by Family Planning NSW are required to be vaccinated against Covid-19.
• Must have unlimited working rights in Australia

Family Planning NSW is always on the lookout for talented and passionate individuals to contribute their skills to one of Australia’s largest not-for-profit reproductive and sexual health service organisation.

We believe that a diversity of experiences and perspectives will help us build stronger strategies, teams and movements. We strongly encourage First Nations people, people of colour, people living outside of cities, and people living with a disability to apply. We are continually working on becoming a better workplace for everyone.

To Apply

Your application must include a:

• Resume (CV); and
• Cover letter outlining how your skills and experience meet the selection criteria listed in the position description.

Incomplete applications will not be considered.

To learn more about the role, responsibilities and the required pre-employment checks, please see the position description. If you are unable to view the attached position description, please visit our careers page here and click on the position description link at the bottom of the relevant job advert.

FPNSW is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.

If interested, we encourage you to apply promptly. Applications will be assessed as they are received, with suitable candidates contacted and progressed without delay.

FPNSW does not accept unsolicited agency resumes or applications and is not responsible for any fees related to unsolicited agency resumes or applications.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Deborah Innes on (02) 8752 4345, quoting Ref No. 1060018.