About Us

Relationships Australia NSW is an independent, not-for-profit organisation, dedicated to enhancing relationships within families and their communities in order to foster personal and social well-being. Further information about our organisation can be found on our website www.nsw.relationships.com.au.

About the role

As a Family Advisor you will be given the opportunity to make a difference in the lives of families the Penrith Community. You will be the first point of contact for family members seeking support. This full-time role provides you an opportunity to make a unique difference to the lives of those in need accessing the Family Dispute Resolution (Mediation) services.

Key Responsibilities:

• Provide information about the service and/or centre, including access, eligibility criteria, services offered, requirements and procedures. Clients for services may be self-referred, referred by courts, or by other services;
• Provide professional intake via telephone and, where required, face to face, to assess fit for service and to ensure that the client is offered the appropriate pathway;
• Assessment of the needs of the clients and their families, including screening for suitability for the service, and to ensure safety for clients and staff;
• Ongoing management of cases where clients are accessing or using RANSW services and liaising with other staff and service providers as needed; and
• Make appropriate referrals and assist clients to understand how these may help them. Coordinate referral to relevant programs, services, and/or centres on behalf of clients in person, by letter, phone, or online enquiries.

The remuneration for this full-time position is between $73,671 - $73,905

To be successful in this role, you will possess the following:

• A degree or diploma in social work, counselling, psychology, welfare or health-related services or equivalent
• Experience in the human services environment in working directly with clients who may be experiencing significant crises, domestic violence or family transitions
• Demonstrable skills in client assessment, engagement and awareness of issues relating to client safety, confidentiality and the requirements of relevant legislation (including Child Protection and Family Law)
• Understanding of Domestic Violence, Child Protection and Family Law
• Excellent written/verbal skills - a basic level of counselling skills will be well regarded.
• Computer literacy

For further information regarding this role, please refer to the attached position description CLICK HERE.

How to Apply

Candidates MUST apply online and answer the role selection criteria by clicking Apply Now.

RANSW is committed to Equal Employment Opportunity and recognises the importance of attracting the right people for the right job. Candidates are selected in accordance with pre-determined selection criteria. RANSW is committed to creating opportunities for Aboriginal and Torres Strait Islander peoples, this is a core part of our Reconciliation Action Plan. Australia's First Peoples are encouraged to apply for this role.