• Part-time (16 hours per week) Maximum-term role (until 30 June 2023)
• Excellent Salary Packaging options
• Based in Aitkenvale, QLD

Who we are

Australian Red Cross is part of the world's largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

Reporting to the Team Leader, the Assessment & Referral Worker will contribute to enabling place-based operational goals and work plans for the Red Cross Homelessness Services Hub which supports people at risk of or experiencing homelessness through providing client-centred and accessible services and coordinated responses across the community services sector.

You will be responsible for working with 'at risk' individuals and families by engaging in comprehensive needs assessment and making referrals to appropriate services.

The position will use innovative and evidence-based practices to assist people to access the homeless service system and support their transition out of homelessness or assist in preventing them from becoming homeless.

The role will use a ‘housing first’ approach and operate from a strengths based and humanitarian framework.

Service users will benefit from this role’s inclusive and person-centred approach whereby the client/consumer is at the centre of planning and delivery.

What you will bring

• Experience working with individuals and/or families with complex needs, in a community services organisation or similar setting
• Proven understanding of the complexity of issues that contribute to homelessness in regional QLD
• Demonstrated knowledge of evidence based casework strategies and principles with proven experience in delivering services to people ‘at risk’ of and/or experiencing vulnerabilities
• Ability to minimise the risks which arise from crisis situations and exercise professional judgement based on ethical and legislative requirements
• Demonstrated experience in managing personal and professional boundaries
• Ability to perform all aspects of the role in a humanitarian and client focused way
• Ability to work directly with clients at risk of homelessness who have complex needs from a variety of cultural backgrounds, to achieve positive and sustainable outcomes
• Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources
• Well-developed verbal and written communication skills
• Knowledge of and experience in working with Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse people and communities
• Proficient in MS Office and client databases

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.

For more information please refer to the Position Description: Assessment & Referral Worker.pdf.