Aboriginal Housing Victoria (AHV) is an Aboriginal community organisation responsible for managing over 1,500 rental properties for Aboriginal and Torres Strait Islanders living in Victoria. AHV’s vision is to ensure that Aboriginal Victorians secure appropriate, affordable housing as a pathway to better lives and stronger communities. 

The Rent Review Officer (RRO) reports to the Compliance Manager and is responsible for coordinating and undertaking the Annual Rent Review (ARR) and change of circumstance reviews for tenants. The RRO is responsible for assessing all reviews that are submitted and ensuring AHV’s internal data management system and Centrepay are updated to reflect household/income changes. The RRO is required to work in close collaboration with other AHV staff in undertaking their duties.

We are looking for someone who will bring a client centred focus to the role along with the capacity to work within established procedures.

Key attributes and skills required for the role include:

• Undertake the change of circumstance reviews for all tenants.
• Working closely with the Compliance Manager and Compliance Coordinator using relevant AHV databases co-ordinate the annual rent review consistent with AHV policies, procedures and methodology.
• Respond to tenant enquiries relating to rent calculations and provide advice regarding rent assistance.
• Document all transactions and interactions within the SDM system.
• Participate in the continuous improvement of rent review assessments, through recommending new working methods, involvement on working groups to review and recommend improvements and by providing management with advice on the rent reviews and issues arising.
• Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills base understanding that not all duties will be necessarily performed at all times.
• Exercise a duty of care to work safely, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions. 

This position is based in our North Fitzroy office.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.