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Rescue Coordinator and Customer Service Representatives

4Mile Pty Ltd

Let's make a difference and save the Australian Wildlife together!

4Mile has teamed up with a respected organisation who have been rescuing and caring for native animals for over 30 years with a mission to actively rehabilitate and preserve Australian wildlife and inspire others to do the same.

We are currently looking for multiple rescue coordinators/customer service representatives to join our team based in our North Strathfield call centre which operates from 6am to 9pm Monday to Friday and 7am to 9pm during weekends. You will oversee basic enquires, registering, updating, and following up cases under the guidance of your Team Leader (you will be trained via Microsoft Teams while you are at home and will be working from home during lockdown, once lockdown is over you will be based in our North Strathfield office).


  • A strong customer focus and general knowledge about Australian Wildlife – do you know the difference between a microbat and a flying fox?
  • A genuine desire to help the community and make a difference every day
  • Have a pleasant manner and can-do attitude
  • Ability to identify and escalate priority issues and exceptional problem-solving skills
  • Sound written and verbal communication skills
  • Must be computer savvy with the confidence of using multiple software platforms
  • Attention to detail making certain on capturing accurate data and providing accurate information to stakeholders

What you will require to work from home:

  • A Laptop/PC which has Windows 10 OS
  • A stable and high-speed internet connection
  • A USB Headset and web cam


  • A competitive hourly rate + superannuation
  • Comprehensive and ongoing training and development support
  • Work/life balance and flexibility
  • An opportunity to work in a friendly and inclusive work environment
  • Great location – close to public transport

To submit your application please click Apply Now.

Our recruitment team will be reviewing every resume we receive, and only shortlisted applicants may be contacted.

For more information call us on 1300 625 702.

How to apply

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